Global Logistics Specialist

🕒 July 28

🏄 California – Remote

🏄 California – Remote

💵 $71k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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iHerb

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

🧘 Wellness

eCommerce • Retail • Wellness

iHerb is an online retailer founded in 1996 that provides a curated selection of health and wellness products to consumers worldwide. The company focuses on vitamins, natural supplements and remedies, sports nutrition, natural and dry foods, and environmentally friendly goods, with a mission to make health and wellness accessible, affordable, and convenient. iHerb operates as an e-commerce business with a retail focus and emphasizes customer experience and a values-driven company culture.

📋 Description

• Accomplish tasks under the Global Logistics Leadership • Coordinate in English with various international logistics companies to ensure outbound shipments are processed timely and economically • Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers • Build relationship with carriers such as FedEx and DHL to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth • Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s) • Set-up new and continually improve existing processes for the assigned lanes and carriers • Perform research, gather, and analyze data for assigned lanes and projects • Actively identify and scope new opportunities to improve how we serve customers and business processes • Maintain TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content • Research lost shipments, broken items and track items between custom brokers and iHerb Logistics • Seek improvements in processes between the Global Logistics team and its internal and external partners • Follow-up with freight forwarders and logistics vendors on a daily basis to ensure timely transit • Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed • Obtain quotes, prepare and send vendor pricing update reports to the Accounting Department and the management team • Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments • Attend corporate meetings when necessary • Support assigned projects when needed

🎯 Requirements

• Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience • Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape • Vendor management experience to drive success for the end consumer • Problem analysis and problem-solving • Knowledge of customer service principles and practices • High degree of accuracy and attention to detail • Excellent organization skills and ability to multi-task • Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel and etc.

🏖️ Benefits

• Flexible work arrangements