Senior Design Thinking and Process Improvement Consultant

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Pinnacle Health Informatics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Consulting • Enterprise

Pinnacle Health Informatics is a consulting firm dedicated to helping clients innovate and optimize their business processes through Human Centered Design. With a focus on collaboration and empathy, they work closely with leadership teams to address complex business challenges, improve organizational alignment, and drive successful digital transformations. Their services include strategy development, change management, training, and workshops, all aimed at enhancing efficiency and effectiveness within organizations.

📋 Description

• Utilize human-centered design and business process improvement methodologies to identify bottlenecks, pain points, and service gaps. • Lead current-state and future-state process mapping efforts for operational workflows. • Conduct stakeholder interviews, workshops, and user research to understand service delivery impacts. • Develop recommendations that improve accessibility, efficiency, and customer experience. • Facilitate collaboration among cross-functional teams to implement improvements. • Define success metrics and support agencies in continuous improvement efforts.

🎯 Requirements

• Bachelor’s degree in public administration, public policy, business, organizational development, industrial engineering, operations management, design, human factors, or a related field. • Five or more years of professional experience in human-centered design, process improvement, service design, operational excellence, organizational transformation, or consulting, preferably in government, public sector, or other highly regulated environments. • Demonstrated experience applying human-centered design methods such as user interviews, journey mapping, service blueprinting, co-design, synthesis, prototyping, and iterative testing. • Demonstrated experience with business process mapping, workflow analysis, process redesign, and optimization methodologies such as Lean, Six Sigma, or BPM. • Certification in human-centered design, design thinking, service design, or a comparable discipline. • Strong facilitation, communication, and stakeholder engagement skills.

🏖️ Benefits

• Flexible work arrangements • Professional development