Fulfillment and Documentation Specialist – Contract

Job not on LinkedIn

🔥 1 hour ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1988

📣 Marketing

📱 Media

🛒 Retail

Marketing • Media • Retail

IMA is a creative agency that creates emotional and commercial connections between brands and consumers. It provides advertising, media, packaging, and retail activation services that earn attention, build relationships, and drive purchase decisions in key moments. Based in New York and Los Angeles with a global footprint, IMA works with major consumer brands (examples include adidas and Mercedes-AMG F1) and combines world-class brand strategy with local execution at scale.

📋 Description

• Configure new products for sale on the e-commerce platform • Create and manage coupon and discount codes for promotions, partnerships, and special offers • Fulfill bulk orders placed through the e-commerce platform, ensuring accuracy and timely processing • Troubleshoot order and fulfillment issues, escalating as needed • Create and manage licenses for bulk purchases and partner accounts • Set up and maintain user groups within the LMS to support access and reporting needs • Ensure license allocations are accurate and align with order and contract details • Onboard new partners across both platforms, including account setup, license provisioning, and initial configuration • Serve as a point of contact for partner questions related to access, licensing, and fulfillment • Build and maintain onboarding documentation and checklists • Configure custom experiences within the e-commerce and LMS platforms for specific partners, cohorts, or bulk purchasers • Collaborate with the Senior Director and broader UX team to ensure custom setups align with the overall user experience • Create and maintain SOPs for new partners and IMA staff covering fulfillment, licensing, coupon/discount setup, onboarding, and custom experience configuration • Keep documentation current as processes and platforms evolve • Document known issues, workarounds, and platform quirks to support continuity and training • Collaborate with the data team and product leadership to report on delivered partnership outcomes • Provide accurate, timely data on fulfillment, licensing, and onboarding activity to support partnership reporting

🎯 Requirements

• Experience with data management, customer data, or similar systems-based, detail-heavy work • No specific e-commerce or LMS platform experience required; training will be provided • Strong attention to detail and comfort with repetitive, process-driven tasks where accuracy matters • Ability to follow and improve documented processes • Clear written communication skills • Experience writing SOPs or process documentation for both internal staff and external partners • Comfortable collaborating cross-functionally with data and product teams on reporting • Comfortable working independently in a part-time capacity, with regular check-ins with the Senior Director • Experience supporting B2B or bulk/partner accounts is a plus • Experience during a platform rollout or migration is a plus, but not required

🏖️ Benefits

• Part-time, 3-month contract position • Remote work