IMH
501 - 1000 employees
Founded 2007
🤝 B2B
🏪 Marketplace
👥 B2C
B2B • Marketplace • B2C
IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.
Customer Service Associate I, Bilingual
Job not on LinkedIn
🕒 2 days ago
⛰️ Colorado – Remote
💵 $19 - $24 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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IMH
501 - 1000 employees
Founded 2007
🤝 B2B
🏪 Marketplace
👥 B2C
B2B • Marketplace • B2C
IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.
📋 Description
• Handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. • Utilizes computer systems to resolve patient billing questions and document interactions. • Works with patients over the phone or through electronic methods to provide resolution to inquiries and complaints. • Negotiates with patients to resolve their financial liability by collecting payments or setting up payment plans.
🎯 Requirements
• Demonstrated experience in customer service, collections or a call center environment. • Bilingual certification through Alta Language Testing. • Demonstrates basic computer skills • Demonstrates knowledge of excellent customer service behaviors.
🏖️ Benefits
• Comprehensive benefits package • Flexible work options
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