Patient Service Representative

Job not on LinkedIn

🔥 1 minute ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Serve as the first connection between Intermountain and patients • Establish collaborative relationships with patients and fellow caregivers • Deliver a high level of customer/patient satisfaction • Greet and check in/out patients and verify information • Provide courteous and professional patient connections by phone, in person, or secure messaging • Identify and resolve patient intake and care needs • Document phone calls accurately in the electronic medical record (EMR) • Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations • Register patients by confirming, entering, and updating demographic and guarantor data • Follow patient identification procedures • Obtain insurance cards, identification, and required signatures • Verify insurance coordination of benefits and assist with pre-certification/prior authorization • Assist patients with forms for regulatory and billing needs • Scan paperwork and educate patients about financial assistance • Request, receive, and process patient payments • Stay current on responsibilities and updates through dashboards, work queues, emails, newsletters, and clinic/service line meetings

🎯 Requirements

• Six months of customer service experience involving interactions with customers • Basic computer skills involving word processing and data entry • Professional manner and strong interpersonal and communication skills • Ability to work collaboratively with patients and fellow caregivers • Ability to protect patient privacy, confidentiality, and Protected Health Information (PHI) • Preferred: one year of customer service experience involving in-person and phone interactions • Preferred: billing and collections experience • Preferred: computer literacy using EMR systems and relevant software • Multilingual • High school diploma or GED preferred • Ability to see and read information, labels, documents, and monitors • Ability to verbally communicate and understand spoken information • Manual dexterity for computer use and handling supplies/equipment • May need to stand for long periods, lift supplies, and assist patients into/out of the clinic

🏖️ Benefits

• Benefits eligible • Comprehensive benefits package covering wellness, health, security, connection, and engagement programs • Remote work expectations include use of company equipment and confidentiality/information security provisions

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