Patient Service Representative

Job not on LinkedIn

🔥 1 hour ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Serve as the first connection between Intermountain and patients • Establish collaborative relationships with patients and fellow caregivers • Provide courteous and professional connections by phone, in person, or secure messaging • Identify and resolve patient intake and care needs • Greet and check in/out patients and verify supplied information • Document phone calls accurately and completely in the electronic medical record • Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations • Register patients and confirm, enter, or update demographic and guarantor data • Obtain insurance cards, identification forms, and required signatures • Verify insurance coordination of benefits and handle pre-certification or prior authorization as needed • Assist patients with regulatory and billing forms • Scan paperwork and educate patients about financial assistance • Request and process payments for current and past medical services • Maintain current role and responsibility knowledge through dashboards, work queues, emails, and meetings

🎯 Requirements

• Six months of customer service experience involving interactions with customers • Demonstrated basic computer skills involving word processing and data entry • Professional manner and strong interpersonal and communication skills • Ability to work collaboratively with patients and fellow caregivers • Ability to protect privacy, confidentiality, and Protected Health Information (PHI) • One year of customer service experience involving interactions with customers in person and by phone (preferred) • Billing and collections experience (preferred) • Computer literacy using electronic medical records (EMR) systems and other relevant software (preferred) • High school diploma or GED (preferred) • Multilingual (preferred) • Ability to see and read information, labels, documents, and monitors • Ability to verbally communicate and hear and understand spoken information quickly and accurately • Manual dexterity for computer use and handling supplies and equipment • Ability to stand for long periods and lift supplies • May assist patients into and out of the clinic

🏖️ Benefits

• Benefits eligible • Comprehensive benefits package supporting wellness, including programs for living healthy, happy, secure, connected, and engaged • Flexible work options where approved and stated in the job posting • Company equipment and remote-work support expectations