Registered Nurse, Triage Call Agent

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $37 - $57 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Ensure a superior customer service experience for people interacting with the Clinical Communication Call Center • Provide consultation, education, and strategic guidance related to patient questions and health needs via phone, email, text, or other communication methods • Provide accurate, safe, and relevant information and support to patients seeking advice or recently discharged • Receive, triage, and respond to calls and contacts from patients and family members • Make outbound calls to patients discharged from hospitals, emergency departments, or outpatient surgical centers • Assess patients by phone and provide recommendations, referrals, education, and direction to the appropriate level of care • Provide triage phone support for Primary Care Clinics throughout the canyons region • Perform inbound and outbound call center activities • Triage, assess, educate, and refer patients according to policies and procedures • Document calls and charts using relevant data, listening skills, and problem-resolution skills • Work primarily on the phone for most shifts with scheduled breaks • Interact frequently with care providers, patients, and visitors

🎯 Requirements

• Current RN Licensure in the state of practice • Basic Life Support certification (BLS) for healthcare providers • Five years of clinical experience • Exceptional verbal and written communication skills • Strong ability for conceptual thinking, problem resolution and planning • Intermediate knowledge and skill of word processing software • RNs hired or promoted into this role need to have or obtain their BSN within three years of hire or promotion • Strong clinical background and ability to triage, assess needs, and refer clients appropriately • Understanding of regulatory, compliance, patient safety, and policy/procedures of Intermountain • Ability to work independently or in a team environment • Ability to maintain sensitive, confidential information • Experienced RN preferred • Five years of clinical RN experience, with a strong background in emergency nursing, telephone triage, primary care, or medical-surgical nursing preferred • Bachelor's degree in Nursing (BSN) preferred; education must be obtained from an accredited institution and degree will be verified • Seven years of clinical experience in direct patient care preferred • Experience with patient education preferred • Experience in a triage clinical area preferred • Spanish or second language preferred • Ability to see and read information, labels, monitors, equipment and supplies, and assess patient needs • Ability to verbally communicate, hear, and understand spoken information, alarms, needs, and issues quickly and accurately • Manual dexterity to manipulate complex and delicate equipment; frequent computer use and typing required • Candidates must not reside or plan to reside in California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, or Washington

🏖️ Benefits

• Benefits eligible • Generous benefits package covering programs for wellness, health, security, connection, and engagement • Flexible work options where approved and stated in the job posting • Scheduled breaks during shifts • No nights, weekends, or holidays • Remote work expectations include use of company equipment