Head of Client Success and Operations

🕒 July 29

🌐 Canada, United States, +1 more countries – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 62%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impact Clients

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Impact Clients is a company that sells pre-built digital products and tools designed to help individuals and entrepreneurs create and launch high-ticket offers. Its product suite includes the Digital Funnel Accelerator Pack (pre-built funnel templates, editable assets, tech setup walkthroughs, funnel copy frameworks, and performance checklists) and an AI Sales Script Generator (AI-powered script builder, call structures, lead qualification samples, and objection-handling libraries). Products are delivered 100% digitally via a secure member portal with lifetime access; the site emphasizes results-driven assets rather than coaching or consulting. The company's marketing highlights founder Richard Yu and his documented entrepreneurial track record.

📋 Description

• Lead and coach 15–30 CSMs and coaches on onboarding, retention, and renewal calls • Hire, train, promote, and fire — build middle management as the team scales • Step into refund, chargeback, and escalation situations to retain clients and protect revenue • Own KPIs around retention, renewals, and outcomes — with daily reporting • Improve scripts, processes, and SOPs for scalability • Collaborate with Sales and Marketing to solve problems at the root • Own the Coaching/Delivery Department end to end

🎯 Requirements

• Proven experience leading 20+ people in a high-touch, outcome-based service business (coaching, • education, professional services, high-ACV customer success, health coaching, or similar) • Track record of building systems, SOPs, and scorecards from scratch • Strong objection handling, save calls, and refund/chargeback prevention • Player mindset — willing to be in the field, not bossing people around • Extreme ownership of your department as if it were your own business • Experience with AI and SaaS tools

🏖️ Benefits

• Negotiable compensation based on experience, we are open • Base salary negotiable based on experience • Performance-based commission opportunities • Potential equity upside