Customer Success Business Partner

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impellam Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Impellam Group is a global workforce solutions and recruitment company that provides managed service provider (MSP) and contingent workforce management, recruitment process outsourcing (RPO), services procurement/statement-of-work support, talent advisory, direct sourcing, training and deployment services. The company focuses on delivering mission-critical STEM and specialist talent to help enterprises future-proof their workforce, emphasizes ESG and social impact, and is recognized as an industry leader in contingent workforce and services procurement.

📋 Description

• Report to the Program Leader within the Program Management Office team assigned to a Guidant Global MSP client • Protect, grow, and defend the account by increasing spend, monetization, program adoption, and overall client value • Identify new opportunities across departments, hiring managers, labor categories, service lines, and unmanaged or under-penetrated spend • Build trusted relationships with senior and executive client leaders and connect program performance to business outcomes • Partner with Customer Success, HR, Procurement, and Hiring Manager stakeholders • Translate program data into insights, recommendations, and growth opportunities • Manage client relationships and satisfaction, positioning the program as a strategic solution • Provide training, education, and market insight to client stakeholders • Support corporate, client, and team communications • Resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum • Manage account pipeline, forecasting, targets, QBRs, and business reviews • Oversee day-to-day operations, SLA/KPI compliance, supplier/vendor performance, and VMS performance • Manage escalations and coordinate with Service Delivery, back-office teams, the VMS Supplier, and the Program Leader • Ensure accurate and timely billing, reporting, analysis, and weekly/monthly status reports • Support program/project modifications and enhancements • Drive continuous improvements in process, utilization, satisfaction, and commercial performance • Meet workplace health, safety, and environmental compliance obligations

🎯 Requirements

• Minimum of 3 years of experience as part of a Managed Service Program or Staffing management environment • Knowledge of staffing industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR) • Experience leading teams to meet SLAs and KPIs relevant for MSP business performance • Experience in report development, management, and quality assurance • Experience identifying and leading process-improvement initiatives • Project management experience • Effective communication, presentation, time management, organization, and planning techniques • Proficiency in MS Excel and MS PowerPoint • Experience with business intelligence tools and analytics-driven decision-making; Power BI preferred • Commercial account-management disciplines, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning • Experience with modern sales technology and CRM platforms, including Salesforce or Microsoft Dynamics, and tools such as ZoomInfo, Outreach, Gong, Highspot, or similar • Track record of growing and maturing client relationships • Fiscal responsibility for account management • Ability to manage by influence • Excellent communication skills • Ability to problem-solve and present conceptual information to all levels of internal and external management • Ability to initiate, recommend, or provide solutions through designated channels • Ability to build and execute project plans • Ability to manage data collection and reports for regular and ad hoc reporting needs • Passion for excellence, stress tolerance, attention to detail, proactive support, urgency, dedication, and accountability • General understanding of MSP/Human Capital/Staffing, Human Resources, Procurement, and Contracts • Legally authorized to work in the United States

🏖️ Benefits

• Safe and secure working environment • Compliance training • Commitment to equal opportunity and a positive workplace culture • Workplace health, safety, and environmental practices