Senior Director, Client Services

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Impiricus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 $3M Seed Round on 2022-04

Healthcare • Consulting • Food & Beverage

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

📋 Description

• Oversee multiple campaigns across different pharmaceutical companies and therapeutic areas • Lead a team of 2–4 Client Success Managers • Serve as the client’s strategic partner and align brand goals with campaign content and strategy • Own a portfolio of pharmaceutical accounts, including retention, expansion, and overall account health • Develop and execute annual account growth plans • Identify and close upsell/cross-sell opportunities with Client Success Managers, Business Development, and Sales • Lead quarterly business reviews and present campaign metrics and measurable ROI • Understand client brand imperatives and business objectives • Cultivate strong client relationships as a trusted advisor • Own the full MLR submission and approvals process, including content guardrails and platform functionality • Collaborate with client stakeholders and extended teams on project execution • Manage and mentor Client Services Managers and Coordinators • Lead collaboration across Sales, Operations, Product, Data, and Medical teams • Contribute to department-level strategic initiatives and product roadmap priorities • Proactively escalate and resolve risks to protect revenue and client satisfaction • Highlight measurable business impacts with the Group Account Director and take ownership of pod account health

🎯 Requirements

• Bachelor’s degree in a relevant field • 6+ years of experience in Marketing and/or Consulting • History of working with clients to craft campaigns in the HCP space; DTC experience also considered • Experience leading and developing high-performing teams • Proven history of building strategic client relationships, preferably with pharmaceutical company or agency brand managers • Exceptional presentation skills and ability to think quickly and problem solve • Ability to work in a fast-paced, tight-deadline environment • Organized and autonomous worker • Proven ability to drive revenue growth through consultative selling and strategic expansion • Travel as much as 1x per quarter for team meetings

🏖️ Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge • Pre-tax HSA, FSA, and DCFSA savings options, with monthly employer HSA contributions if enrolled in a high-deductible plan • 100% paid short- and long-term disability insurance • Life and AD&D insurance • Flexible vacation policy • 12 weeks of paid parental leave after 6 months for newborn, adopted, or foster child • Remote work option; employees near an office are encouraged to spend some time in person • 401(k) plan with company match