Customer Success Manager

🕒 March 31

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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IMPLAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💸 Finance

🏛️ Government

☁️ SaaS

💰 Private Equity Round on 2013-07

Finance • Government • SaaS

IMPLAN is a company providing powerful economic impact analysis software called IMPLAN Cloud. This software combines extensive data and analytics to help users understand their economic impacts by utilizing one of the most comprehensive economic databases in the world. IMPLAN's solutions are applied in various fields and industries, including economic development, policy analysis, environmental impacts, and more. The company serves researchers, academics, corporations, and government entities to model economic scenarios and assess impacts on jobs, taxes, and the environment.

📋 Description

• Develop a deep understanding of IMPLAN data and all IMPLAN products • Provide thorough and personalized orientation for new customers regarding using the IMPLAN software • Establish and maintain relationships with all clients in the vertical • Achieve and maintain the target renewal retention • Provide ongoing analytical support to clients across multiple communication platforms • Identify expansion opportunities (upsell/cross sell) to grow customer spend • Partner with the Education, Product, Marketing, and Data teams and serve as the voice of the customer

🎯 Requirements

• Ability to multi-task and work with multiple software platforms simultaneously • Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning • Strong research skills and experience with complex analytical problem solving • Comfort with sales and upselling techniques • Ability to communicate easily with professors, researchers, and university staff • Excellent verbal and written communication skills • Comfort and familiarity with a team-based work environment • Ability to self-direct and prioritize with minimal supervision • Willingness to adapt and be challenged • Proficiency with Microsoft Office and Google Suites • Fluency in English

🏖️ Benefits

• Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance • Flexible Spending Accounts • Retirement 401k plan with Company Match • Gym Membership Reimbursement • Paid Time Off and 10 Company Paid Holidays