ServiceNow CMDB Engineer

🔥 1 hour ago

☕ Washington – Remote

☕ Washington – Remote

💵 $170k - $220k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 0%

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Improvix Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏛️ Government

🔒 Cybersecurity

💼 Consulting

Government • Cybersecurity • Consulting

Improvix Technologies is an IT services and consulting company that partners with U. S. federal agencies to deliver mission-aligned solutions using emerging technologies. It focuses on four core capability areas — Data & AI, Application Services, Cloud & Infrastructure, and Cybersecurity — and emphasizes measurable mission value, regulatory compliance, and innovation through its IPX CREATE lab. The company positions itself as a trusted national security partner, offering services such as software development, data engineering and analytics, cloud adoption and management, DevSecOps, enterprise monitoring, and security engineering.

📋 Description

• Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns • Build and maintain application service maps reflecting relationships between configuration items • Troubleshoot discovery gaps and failures and expand coverage across on-premises and cloud infrastructure • Maintain CI class structure, relationships, and attributes • Configure identification and reconciliation rules, normalization, and de-duplication • Build and monitor CMDB health dashboards for completeness, correctness, and compliance • Drive remediation of CMDB data-quality issues • Integrate hardware and software asset management with the CMDB • Support asset lifecycle tracking from procurement through disposal and software license reconciliation • Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services • Script transforms, business rules, and scheduled jobs supporting reliable data feeds • Partner with architects, developers, and federal stakeholders • Document class models, discovery configurations, integration designs, and data governance decisions • Provide occasional onsite support in Washington, DC for planning sessions, restricted-network work, and stakeholder engagement

🎯 Requirements

• 3+ years of hands-on ServiceNow experience, including 2+ years working directly on CMDB, Discovery, or configuration management • Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns • Working knowledge of CMDB structure, including CI classes, relationships, identification and reconciliation rules, and data normalization • Experience building or maintaining integrations that feed the CMDB using IntegrationHub, Service Graph Connectors, or REST/SOAP • Scripting ability in ServiceNow, including JavaScript, Glide APIs, business rules, script includes, and transform maps • Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources • Clear written and verbal communication • U.S. citizenship • Active Top Secret clearance, or active Secret clearance with willingness to be sponsored for Top Secret • Availability for occasional onsite work in Washington, DC • Availability during East Coast business hours • ServiceNow certifications such as CSA, CIS-Discovery, CIS-Service Mapping, CIS-Hardware or Software Asset Management, or CAD are bonus qualifications • Experience aligning a CMDB to CSDM, hardware or software asset management, ITOM Health, cloud discovery, federal or defense programs, and ITIL/ITSM are bonus qualifications

🏖️ Benefits

• Competitive compensation and performance-based incentives • 401(k) with company match • Three weeks of paid annual leave that increases with tenure • Comprehensive medical, dental, and vision insurance • Life insurance and disability coverage • Transit and commuting benefits • Professional development and paid training opportunities • Fully remote work within the U.S. • Occasional travel for major planning events