Clinical Specialist – Residential & Outpatient Care

Job not on LinkedIn

🔥 46 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Impruvon Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💰 $2.4M Seed Round - Impruvon Health on 2025-01

Empowering IDD Residential Teams. Elevating Care.

📋 Description

• Engage directly with customers to provide clinical and operational guidance, helping bridge the gap between product education and real-life workflows • Partner with the Customer Experience team during implementation, onboarding, and ongoing support to ensure best practices are reflected in how customers configure and use the platform • Support CSMs and customers in troubleshooting workflow questions, medication management practices, and documentation practices tied to platform use • Help customers connect platform capabilities to measurable operational and compliance outcomes, reinforcing the value of the partnership • Build trusted relationships with customer-side clinical and program leaders (e.g., Directors of Nursing, Medical Coordinators, Residential Directors) as a peer and subject matter expert • Identify and document workflow gaps, edge cases, and recurring customer feedback; report directly to the Director of Nursing, who carries it into product and clinical strategy discussions • Support Sales on a case-by-case basis, particularly for deals with meaningful clinical complexity • Directly inform product development by giving the Director of Nursing a comprehensive view of customer feedback

🎯 Requirements

• 5+ years of experience in a residential or outpatient care setting (IDD, behavioral health, or supported living), in a clinical, quality, compliance, or program leadership capacity. • Experience within a residential care provider strongly preferred. • Background may include: active nursing licensure (RN or LPN, preferred but not required), or equivalent experience as a Medical Coordinator, Case Manager, Residential Director, Behavioral Support Specialist, or similar role with deep operational and compliance fluency in residential/outpatient care. • Demonstrated clinical or operational authority, someone who can speak with credibility about medication management workflows, documentation practices, and regulatory requirements in long-term care or community-based settings. • Strong communication skills, with the ability to translate operational realities into clear, actionable feedback, and translate platform capabilities into workflows customers can actually use. • Technically sound and genuinely comfortable with software. • Working knowledge of HIPAA and other relevant healthcare compliance and privacy requirements. • Occasional travel (~10%) may be expected for conferences or to support CS team trainings.

🏖️ Benefits

• Competitive compensation aligned with experience • 100% company-paid medical coverage (base plan) • Dental & vision available • 401(k) • Company-paid life, AD&D, STD & LTD insurance • Lifestyle Spending Account (wellness, personal use, and company swag) • Flexible PTO + company holidays • Flexible, remote-friendly work environment • Mission-driven work with real impact on vulnerable populations • Opportunity to own and grow a critical function within the company