Hardware Launch & Operations Lead

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🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

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In Tandem

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

☁️ SaaS

⚡ Productivity

B2C • SaaS • Productivity

In Tandem is a global technology platform that builds digital tools and apps to support families through key stages and daily life. The company develops and operates consumer-focused family solutions—including co-parenting, family organization, communication and parenting-schedule apps—that aim to improve connection, coordination, and peace of mind for modern families. In Tandem’s products are designed to simplify routines, support co-parenting and family communication, and provide resources during challenging times.

📋 Description

• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track • Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch • Identify risks before they become issues and proactively drive resolution • Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward • Provide leadership with clear visibility into launch readiness and operational performance • Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable • Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support • Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors • Coordinate launch support readiness, customer communications, and escalation processes • Support the foundation for future international fulfillment and expansion • Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions • Help balance customer demand, operational readiness, and business objectives as launch approaches • Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making • Support launch-related commercial decisions that impact customer experience and business performance • Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations • Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction • Create transparency around operational performance and areas requiring attention • Lead post-launch reviews and identify opportunities for continuous improvement

🎯 Requirements

• 5+ years of experience launching, scaling, or operating consumer hardware products. • Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners. • Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers. • Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences. • Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences. • Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities. • Experience identifying operational risks and driving issues to resolution in high-growth environments. • Strong analytical and problem-solving skills with the ability to use data to inform decisions. • Excellent written and verbal communication skills. • **Bonus Points:** • Experience with connected devices, smart home products, tablets, displays, or consumer electronics. • Experience supporting direct-to-consumer (DTC) hardware businesses. • Experience managing international fulfillment, logistics, or launch operations. • Experience launching products with preorder programs. • Startup or growth-stage company experience. • Experience working as a consultant, operator, or fractional leader supporting hardware businesses.

🏖️ Benefits

• 5+ years of experience launching, scaling, or operating consumer hardware products. • Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners. • Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers. • Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences. • Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences. • Demonstrated ability to manage complex initiatives with multiple stakeholders and competing priorities. • Experience identifying operational risks and driving issues to resolution in high-growth environments. • Strong analytical and problem-solving skills with the ability to use data to inform decisions. • Excellent written and verbal communication skills. • **Bonus Points:** • Experience with connected devices, smart home products, tablets, displays, or consumer electronics. • Experience supporting direct-to-consumer (DTC) hardware businesses. • Experience managing international fulfillment, logistics, or launch operations. • Experience launching products with preorder programs. • Startup or growth-stage company experience. • Experience working as a consultant, operator, or fractional leader supporting hardware businesses.