Alternative Plan Design Director

🕒 May 29

🌵 Arizona, California, +8 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $205k - $245k / year

⏰ Full Time

🔴 Lead

👔 Director

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Serve as a strategic thought partner to sales and client teams on key pursuits, renewals, and expansions. • Diagnose client needs by synthesizing benefits design, population data, current vendors, and performance into a clear problem statement and strategy. • Develop APD proposals that align our capabilities with client goals, including benefit design changes, contribution strategies, and integration with navigation and virtual care. • Stay current on industry trends, competitors, and consultant perspectives to inform solution positioning and counter competitive threats. • Help build crisp, persuasive narratives and provided input for visual materials (e.g., pitch decks, RFP responses, executive briefs) that tell a compelling story from problem to impact. • Translate technical or clinical concepts into clear, executive-ready language for HR, benefits leaders, and consultants. • Tailor solution messaging for different audiences (C-Suite, consultants, HR/benefits teams, procurement). • Partner with Sales on pursuit strategy, including win themes, competitive differentiation, and stakeholder mapping. • Support RFP solutioning, including crafting responses for solution design, implementation, member experience, and measurement. • Help with financial models and business cases (e.g., ROI, savings, adoption scenarios) in partnership with Analytics and Finance. • Join key client and consultant meetings to present solutions, handle strategic questions, and build credibility as a trusted advisor. • Act as a bridge between field and product, providing structured feedback on market needs, gaps, and future opportunities. • Collaborate with Implementation, Operations, Clinical, and Member Experience teams to ensure solutions are feasible, scalable, and aligned with delivery capabilities. • Contribute to playbooks, templates, and best practices that uplevel our go-to-market and solutioning discipline across the organization. • Develop and refine APD-specific frameworks, POVs, and tools that help clients and consultants better understand value drivers such as member affordability, utilization steering, total cost of care, and vendor ecosystem interactions. • Help train and coach sales and client teams on new offerings, positioning, and solution stories. • Continuously improve processes for how we qualify opportunities, design solutions, and bring them to market.

🎯 Requirements

• 15+ years in sales,consulting, solutions consulting, strategy, client strategy, or similar roles within healthcare, and must have experience with Alternative Plan Design products. • Demonstrated experience designing and presenting solutions to senior stakeholders (HR, Benefits, Finance, or C-Suite). • Strong strategic and structured thinking skills; able to break down ambiguous problems and create clear frameworks and recommendations. • Excellent communication and storytelling skills, both written and verbal, with an ability to simplify complex topics. • Comfort working in a fast-paced, high-change environment with multiple stakeholders and competing priorities. • High degree of executive presence, polish, and credibility in client- and consultant-facing settings. • Experience in digital health, health plans, benefits consulting, or healthcare navigation and virtual care. • Deep experience with Alternative Plan Design (APD), including designing, modeling, and implementing APD programs as part of broader value-based benefit and affordability strategies. • Experience supporting enterprise and consultant-driven RFPs and strategic pursuits. • Strong analytical skills, including comfort interpreting claims, utilization, engagement, or ROI analyses.

🏖️ Benefits

• Bonus • Equity • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work