Associate Clinical Director, Integrated Care Quality - NP/MD

🕒 June 29

🇺🇸 United States – Remote

💵 $188.3k - $260k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Responsible for the strategy, external representation, and program leadership for clinical services in high-stakes settings. • Lead the clinical quality approach to client audits, consultant engagement, and longitudinal quality assurance. • Represent Included Health in meetings with clients, consultants, health plans, and internal leaders. • Shape the vision for external-facing clinical quality work and build trusted relationships. • Ensure the development of systems to monitor member journeys and maintain service reliability over time. • Utilize AI-driven quality surveillance to modernize quality operations.

🎯 Requirements

• Physician or Nurse Practitioner with current unrestricted U.S. license in good standing. • Board certification required for physicians. • 7+ years of clinical, healthcare quality, patient safety, or clinical operations experience with progressive responsibility. • 3+ years of experience leading or materially shaping client-facing quality work, external audits, consultant engagement, or similar high-stakes external clinical work. • Demonstrated experience representing clinical services in consequential syncs with clients, consultants, auditors, health plans, or senior executives. • Strong experience in quality strategy, audit readiness, program development, and cross-functional leadership. • Excellent written and verbal communication skills, with the ability to tailor messaging to clinicians, clients, consultants, and executives. • Strong analytical and systems-thinking skills, with comfort interpreting quality and operational data. • Proven ability to build relationships, influence without authority, and lead through ambiguity.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. • Work-From-Home reimbursement to support team collaboration home office work