Medical Records Advocate

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Obtain medical records from a variety of provider locations in a timely and accurate manner • Communicate with medical offices, hospitals, laboratories, copy services, and other external partners to obtain relevant records • Organize, review, and track incoming records, identifying missing documentation, records, and imaging • Collaborate with clinicians and cross-functional partners to determine needed records and support case progression • Trim, bookmark, index, and prepare records for clinical review and downstream workflows • Maintain a professional phone presence with external partners • Navigate barriers and obtain pertinent records with persistence, follow-through, and problem-solving • Provide members with timely status updates throughout the records collection process • Maintain thorough case notes documenting actions, outreach attempts, case status, and next steps • Exercise independent judgment, identify escalation needs, and help resolve complex records-related issues • Manage competing priorities while maintaining attention to detail, accuracy, and timeliness • Support specialty, continuity-of-care, and high-priority cases • Participate in records intake, assignment, and queue-based workflow execution, including validating signed releases • Follow privacy, release, and secure-handling workflows • Suggest process improvements to enhance member experience, efficiency, and quality • Collaborate with Care, Medical, Expert Engagement, and other cross-functional teams

🎯 Requirements

• Excellent attention to detail and strong organizational skills • Ability to take meticulous notes and maintain clear documentation of actions taken • Ability to engage in independent decision-making with minimal supervision • Ability to manage through influence when lacking direct authority • Comfort with Mac computers, Google Apps, Adobe Pro, and client relationship management systems is a plus • Ability to troubleshoot basic technical issues • Experience with medical records, records collection, or business-to-business collections is preferred • Ability to remain seated in a stationary position for prolonged periods • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required • Ability to interact with leadership, employees, and members in an appropriate manner

🏖️ Benefits

• Equal Opportunity Employer • Consideration of qualified applicants with arrest or conviction records in accordance with applicable fair chance ordinances and California law