Senior Implementation Consultant

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Serve as the primary strategic advisor to client leadership teams, consultants, carriers, and key external partners throughout the implementation lifecycle. • Lead implementation readiness assessments, shape governance models, and facilitate strategic planning sessions for complex and transformational implementations. • Facilitate executive governance structures, including steering committees, executive briefings, and escalation forums. • Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk environments. • Develop and execute comprehensive onboarding and implementation strategies aligned with client business objectives and Included Health launch goals. • Lead highly complex implementation work with multiple dependencies, cross-functional workstreams, significant ambiguity, and non-standard requirements. • Determine methods, procedures, and operating approaches for new or nuanced implementation project work with minimal oversight. • Anticipate risks early, develop mitigation plans proactively, and oversee escalation handling for issues with project, portfolio, or strategic implications. • Conduct current-state assessments and develop future-state recommendations that balance client needs, operational feasibility, and launch success. • Provide expert guidance on organizational design, process optimization, implementation governance, and change management. • Apply strong judgment in ambiguous situations, evaluate tradeoffs, and recommend solutions where precedent may be limited. • Serve as the escalation point for strategic issues requiring executive attention or broader organizational alignment. • Cultivate strong relationships with client executives, internal leaders, consultants, carriers, brokers, BPOs, vendors, and third-party partners. • Influence senior internal leaders and client executives through structured recommendations, executive presence, and consultative problem-solving. • Build lasting partnerships that extend beyond implementation and position clients as advocates and references for Included Health solutions. • Mentor others, shape best practices, and elevate overall team performance and implementation quality. • Operate with a high degree of autonomy, set direction with minimal oversight, and serve as a resource for others navigating complex implementation challenges. • Exercise advanced judgment on implementation strategy, governance design, escalation handling, and organizational or process recommendations.

🎯 Requirements

• 7+ years of SaaS implementation experience. • 5+ years leading transformational programs or highly complex implementations. • Bachelor’s degree required. • Demonstrated experience in healthcare and/or the employee benefits ecosystem. • Proven track record working with senior stakeholders, carriers, benefits administrators, consultants, and brokers. • Proven executive presence and the ability to lead complex client engagements with a high degree of autonomy. • Ability to lead highly complex, high-visibility, or transformational implementations with significant ambiguity, broader organizational impact, and executive stakeholder involvement. • Ability to shape governance models and implementation approaches for nuanced client environments. • Ability to influence senior internal leaders, client executives, and key external partners through executive presence, strategic guidance, and consultative leadership.

🏖️ Benefits

• Included Health is an Equal Opportunity Employer • Considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. • Assessments in accordance with the San Francisco Fair Chance Ordinance • Assessments in accordance with the Los Angeles County Fair Chance Ordinance • California law