Client Implementation Lead

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Millennium Physician Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

👥 B2C

🧘 Wellness

B2C • Wellness

Millennium Physician Group is one of the largest physician-led healthcare provider organizations in Florida, operating more than 200 locations and over 900 clinicians. The group provides primary care, numerous medical specialties, walk-in and urgent care clinics, virtual care/telehealth services, and patient-facing tools like a patient portal and mobile app for scheduling, billing, and medical records access. Millennium focuses on coordinated, patient-centered clinical care across a broad range of specialties.

📋 Description

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party. • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards. • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines. • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes. • Lead root cause analyses on implementation failures and develop corrective action plans. • Represent implementation in cross-functional strategic discussions and product development forums. • Mentor senior consultants and lead the knowledge development agenda for the implementation team.

🎯 Requirements

• Bachelor's degree required; advanced degree preferred. • 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts. • Expert-level knowledge of implementation methodology and client onboarding lifecycle management. • Strong track record of influencing cross-functional teams and driving systemic improvements. • Excellent stakeholder management and executive communication skills. • Healthcare or health services industry experience strongly preferred.