Senior Lead Solutions Engineer

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $120k - $202.9k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Drive major team projects and OKRs, acting as a lead for complex customer launches that require high-level technical strategy and cross-functional alignment. • Own the full lifecycle of our largest, most complex strategic implementations, ensuring successful outcomes under minimal guidance. • Act as the primary technical liaison and "go-to" person for leadership, high-value clients, and external vendors during high-stakes escalations. • Mentor and coach other Solutions Engineers through structured feedback, code/project reviews, sharing knowledge on agentic development and deep domain expertise. • Anticipate potential technical hurdles and develop robust contingency plans; identify root causes of systemic issues and adopt innovative approaches to solve them. • Actively influence the Solutions Engineering roadmap by identifying gaps in tools/processes and proposing high-velocity improvements. • Represent the SE function in cross-departmental initiatives with Product and Engineering to ensure long-term scalability of our services.

🎯 Requirements

• 7+ years in a Solutions Engineering, Technical Account Management, or similar high-level technical role. • Mastery of technical and programming fundamentals, including proficiency in agentic development and the ability to navigate complex data architectures. • Proven track record of managing multiple large-scale, high-complexity workstreams simultaneously through peak seasons. • Exceptional communication skills with the ability to articulate context succinctly to executive-level stakeholders and technical teams alike. • Ability to navigate extreme ambiguity and make sound decisions on technology and stakeholder management under pressure. • A history of fostering a healthy team culture through "healthy debate," proactive knowledge sharing, and a "multiplier" effect on team productivity. • B.S. in a technical field or equivalent professional experience.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Up to $25,000 Fertility and Family Building Benefit • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations