Senior Manager, Population Health Strategy & Operations

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $147.9k - $199k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

☁️ SaaS

👥 HR Tech

Healthcare • SaaS • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Focus on the operational effectiveness of Population Health programs • Lead team meetings and daily huddles for the Care and Case Management leadership team • Drive focus around key priorities and track daily and weekly business performance metrics • Lead operational testing and experiments for Care & Case Management and navigation teams, including AI calling pilots and abbreviated intake pilots • Manage cross-functional audit, transition, and staffing workstreams, including timelines, milestones, and KPIs • Own daily and weekly business readouts and ensure metrics and reporting remain accurate • Conduct operational deep dives, including shadowing navigation and Care & Case Management teams, to identify bottlenecks and develop tests to resolve issues • Own execution of key Population Health margin projects and clinical operations improvement strategies • Identify opportunities to improve team efficiency through AI productivity tools and automation • Represent operations for the Population Health team in meetings with EPDD and product partners • Develop product features aligned with team operations to drive outcomes and margin • Anticipate program risks and develop mitigation strategies • Serve as an individual contributor reporting to the Senior Director, Population Health Strategy & Operations

🎯 Requirements

• At least seven years of experience in a fast-growing business managing cross-functional projects • Proven ability to analyze a process, identify logjams, and develop tests to resolve issues • Proficiency in Excel to build robust models • Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables • Ability to organize, delegate, coordinate, consolidate, and prioritize multiple simultaneous tasks in a team environment • Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment • Excellent oral and written communication skills • Excellent interpersonal and problem-solving skills • Comfort with data analysis; experience with Looker preferred • Healthcare experience preferred • Bachelor’s degree required • Ability to remain seated in a stationary position for prolonged periods • Eye-hand coordination and manual dexterity sufficient to operate keyboard, computer, and other office-related equipment • Occasional exertion of about 20 lbs. of force may be required • Ability to interact with leadership, employees, and members in an appropriate manner • Occasional travel required

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options, including disability insurance • Paid Time Off (PTO) and Discretionary Time Off (DTO) • 12 weeks of 100% Paid Parental leave • Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies • Work-From-Home reimbursement to support team collaboration home office work