Senior UX Researcher

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🌽 Illinois, New York, +2 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🧬 Research Scientist

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Plan and conduct generative and evaluative research aligned to product and business goals, using appropriate qualitative and quantitative methods • Synthesize research findings into clear, actionable insights and deliver compelling artifacts that drive decision-making • Partner with product, design, and engineering to embed insights across the product lifecycle and influence decisions through strong storytelling and evidence-based recommendations • Contribute to research processes, repositories, and best practices to enable continuous discovery and increase the reach and impact of insights • Translate insights into user flows, wireframes, or lightweight prototypes to communicate ideas and test hypotheses • Champion a user-centered mindset and promote research-driven decision-making across the organization

🎯 Requirements

• Bachelor’s or Master’s degree in Human -Computer Interaction, UX Design, Computer Science, Psychology, or a related field • 5+ years of professional experience in UX research or a related discipline • Strong portfolio demonstrating end-to-end research and measurable impact on product decisions • Experience combining qualitative and quantitative data to inform decisions • Ability to translate complex findings into clear, actionable insights • Experience owning research that influenced product direction or measurable business outcomes • Strong communication, storytelling, and stakeholder management skills • Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey, etc. • Working knowledge of analytics tools such as Google Analytics • Exposure to A/B testing and experimentation frameworks • Proficiency with research and prototyping tools such as Figma and Figjam

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)