Customer Success Representative II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Inductive Automation

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏭 Manufacturing

🤝 B2B

SaaS • Manufacturing • B2B

Inductive Automation is a software company that develops Ignition, a universal industrial automation platform used for SCADA, IIoT, MES, HMI, alarming, reporting, edge computing and related industrial applications. Ignition is a modular, server-centric platform with unlimited licensing that connects to PLCs, OPC UA, SQL databases, MQTT and many other systems; it supports web-deployed clients, cloud and edge editions, and a marketplace and community of integrators and modules. The company emphasizes digital transformation for industrial operations, training (Inductive University), an integrator program, and ecosystem partnerships.

📋 Description

• Act as the customer's trusted advisor throughout the post-sales lifecycle • Provide guidance, support, and resources to help clients achieve business goals • Manage Support Plan renewals and calculations • Track metrics and handle customer tickets • Facilitate communication between Customer Success and Support Services regarding Support Plans • Educate customers on Support Plan options and benefits • Generate new and renewal Support Plan quotes • Conduct customer outreach through email and phone for renewal follow-up • Use product knowledge, problem-solving skills, and training to enhance customer engagements • Implement strategies and processes to drive customer satisfaction and retention • Coordinate with internal teams to access resources and solutions for customers • Deliver customer feedback and identify customer needs, ideas, and challenges • Resolve customer issues and complaints professionally and empathetically • Maintain accurate customer interaction, feedback, and support-ticket records in CRM or other tools

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required • 2+ years of experience in customer service, sales, or a customer-facing role • Experience with CRM systems, Zendesk, and/or HubSpot preferred • Strong interpersonal skills and ability to build rapport and trust with customers • Problem-solving abilities and proactive attitude toward customer needs and challenges • Patience when handling customer inquiries or complaints • Organizational skills and ability to manage multiple tasks and priorities simultaneously • Must live within the United States • Must be legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• 100% employee-covered medical, dental, and vision insurance • Paid holidays, vacation, and sick time • 401(k) with company match • Complimentary snacks and beverages at headquarters • Access to pool, table tennis, shuffleboard, and foosball at headquarters • Access to adjacent nature reserve for on-site employees • Time for professional development • Company and team activities • Flexible work culture • Work-life balance