Customer Success Representative II

🕒 6 days ago

🇺🇸 United States – Remote

💵 $65k - $73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Inductive Automation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏢 Enterprise

☁️ SaaS

⚡ Energy

Enterprise • SaaS • Energy

Inductive Automation is a company based in Folsom, California, that specializes in industrial software applications. They are known for developing Ignition, a universal industrial platform that integrates SCADA, IIoT, MES, and other industrial applications. Their platform allows seamless data integration and the ability to design and deploy industrial applications across enterprises. With features like unlimited licensing, flexibility, and rapid deployment, Inductive Automation aims to facilitate digital transformation for industrial operations, making data more accessible and operations more efficient.

📋 Description

• Act as the customer's trusted advisor throughout the post-sales lifecycle • Provide guidance, support, and resources to help clients achieve business goals • Manage Support Plan renewals and calculations • Track metrics and handle customer tickets • Facilitate communication between Customer Success and Support Services regarding Support Plans • Educate customers on Support Plan options and benefits • Generate new and renewal Support Plan quotes • Conduct customer outreach through email and phone for renewal follow-up • Use product knowledge, problem-solving skills, and training to enhance customer engagements • Implement strategies and processes to drive customer satisfaction and retention • Coordinate with internal teams to access resources and solutions for customers • Deliver customer feedback and identify customer needs, ideas, and challenges • Resolve customer issues and complaints professionally and empathetically • Maintain accurate customer interaction, feedback, and support-ticket records in CRM or other tools

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required • 2+ years of experience in customer service, sales, or a customer-facing role • Experience with CRM systems, Zendesk, and/or HubSpot preferred • Strong interpersonal skills and ability to build rapport and trust with customers • Problem-solving abilities and proactive attitude toward customer needs and challenges • Patience when handling customer inquiries or complaints • Organizational skills and ability to manage multiple tasks and priorities simultaneously • Must live within the United States • Must be legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• 100% employee-covered medical, dental, and vision insurance • Paid holidays, vacation, and sick time • 401(k) with company match • Complimentary snacks and beverages at headquarters • Access to pool, table tennis, shuffleboard, and foosball at headquarters • Access to adjacent nature reserve for on-site employees • Time for professional development • Company and team activities • Flexible work culture • Work-life balance

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