Marketplace Business Analyst

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InfoTrack US

WebsiteLinkedInAll Job Openings

51 - 200 employees

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

📋 Description

• Build and maintain reporting for InfoTrack Exchange’s supply-side marketplace, including county-level coverage, agency performance, service-level agreement compliance, and business intelligence dashboards. • Own and maintain the partner agency data model, replacing manual spreadsheets with an integrated view of agency status, volume, tier, coverage area, and pipeline stage. • Partner with Operations to standardize agency sourcing and qualification processes and create pipeline visibility that supports proactive recruitment in new markets. • Develop financial and operational models to guide geographic expansion decisions, including market sizing, coverage gap analysis, and agency capacity modeling for current and future markets. • Collaborate with Engineering and Business Intelligence teams to transform ad hoc Snowflake queries into reliable, governed reports and contribute to data model documentation and schema design. • Define, track, and report on key performance indicators and product initiative success metrics, presenting coverage and performance insights to leadership. • Conduct data quality audits, identify gaps between operational systems and reporting, and drive solutions that improve data accuracy, consistency, and integrity.

🎯 Requirements

• Four or more years of experience in business analysis, product analytics, revenue operations, or strategy and operations, preferably within a marketplace, platform, or operations-intensive environment. • Strong SQL skills, including experience writing queries, working with joins and aggregations, and navigating unfamiliar database schemas. • Experience building and maintaining dashboards using Looker, Tableau, Microsoft Power BI, or a comparable business intelligence tool. • Strong business analysis skills, including defining key performance indicators, developing financial models, conducting market sizing, and preparing concise, actionable business recommendations. • Ability to work effectively in ambiguous environments by defining business questions, identifying relevant data, and developing analytical solutions. • Strong written communication skills, with the ability to clearly present insights and recommendations to technical and non-technical stakeholders. • Experience contributing to data model design and collaborating with Engineering to develop reliable reporting structures is preferred. • Experience with dbt, Snowflake, or similar modern data-stack tools is preferred. • Familiarity with marketplace dynamics, including supply-and-demand balancing, provider quality scoring, and coverage optimization, is preferred. • Experience in legal services, litigation support, or another regulated industry is preferred.

🏖️ Benefits

• 401(k) Match • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Employees