Medical Device Logistics Specialist

🔥 6 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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InfuSystem

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🤝 B2B

☁️ SaaS

B2B • SaaS

InfuSystem is a national healthcare services company that provides ambulatory and large-volume infusion pumps and other durable medical equipment for sale, rental and lease, along with related disposable supplies. It offers biomedical repair and maintenance (on-site and depot), integrated therapy services supporting clinic-to-home care (oncology, pain management, wound care), patient support and billing services, and device management platforms such as DeviceHub®. Headquartered in Rochester Hills, Michigan, InfuSystem operates field-based support centers and Centers of Excellence across the U. S. and Canada to enable continuity of outpatient care.

📋 Description

• Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings • Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations • Maintain accurate records of device usage, processing, and inventory • Follow all infection control and safety protocols as outlined by both the company and the customer site • Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns • Conduct routine checks to ensure devices are functioning properly and report any malfunctions • Support training and onboarding of new staff at the customer site as needed • Maintain a clean, organized, and compliant work area • Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows • Delivering cost-effective and timely maintenance of medical devices to meet customer needs • Recording key details of service actions and observations regarding devices conditions and operations • Precisely adhere to established processes and procedures to diagnose, test, and recertify devices • Accurately documenting actions into the company management systems including correct details on labor, equipment, and performance results • Comprehend and implement the principles of 5S workplace organization • Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices • Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction • Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively always meets and exceeds customer expectations • Consistently and efficiently perform routine maintenance on a select range of device models • Accurately document and submit expense reports in a timely manner, ensuring compliance with company policies and maintaining transparency in field-related expenditures • Deliver exceptional customer service by ensuring clear, concise, and effective communication with clients, fostering strong relationships and consistently achieving high levels of customer satisfaction • Demonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and maintaining productivity with minimal supervision in dynamic field environments • Travel to and between client sites to perform on-site decontamination, evaluation, testing, and support, ensuring high-quality service delivery and client satisfaction • Perform annual preventative maintenance and remediation services as needed on assigned medical equipment • Perform other related duties as required to support departmental goals and organizational needs

🎯 Requirements

• Own transportation, and active/valid car insurance • Valid and unexpired Drivers License at all times • Real ID (eff May 2025) or U.S. Passport • High school diploma or equivalent required; associate degree or technical certification preferred • Prior experience in a healthcare or device processing environment is a plus • Strong attention to detail and ability to follow strict protocols • Excellent communication and interpersonal skills • Ability to work independently at a customer site with minimal supervision • Basic computer skills for logging data and communicating with internal systems • Perform basic troubleshooting to identify and resolve common technical or operational issues • Knowledge of Microsoft Office Suite to include word, excel and outlook

🏖️ Benefits

• Health plan options that include an employer contribution • Health Savings Account (HSA) • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • Dental and Vision premiums covered by InfuSystem • Life Insurance, STD & LTD • Paid Parental Leave • Adoption and Fertility Assistance • 401(k) with a specified Company Match • Employee Stock Purchase Program • Tuition Assistance • Generous Paid Time Off plan • Employee Assistance Program • Competitive Pay • Employee Referral Bonus