Senior Account Manager

Job not on LinkedIn

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $59.4k - $74.3k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Ingenovis Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-03

Healthcare • Consulting • Logistics

Ingenovis Health is a family of forward-thinking healthcare companies specializing in staffing solutions for the medical industry. They operate through various brands such as Trustaff, Fastaff, HealthCare Support, and others, providing crucial healthcare support across the United States. Ingenovis Health is dedicated to transforming the healthcare staffing industry through innovative programs like the ACT Program, which focuses on Advocacy, Career, and Tools to support healthcare professionals. With a range of services including rapid response nurse staffing, strategic healthcare planning, recruitment, and program development, Ingenovis Health is committed to delivering exceptional patient care and supporting clinician advancement.

📋 Description

• Own and strategically manage a portfolio of assigned client relationships, with accountability for retention, job growth, fulfillment, and expansion of direct business • Proactively generate new job orders through client outreach, prospecting, relationship development, and identification of emerging staffing needs • Develop and execute strategies to increase job volume and overall business within existing accounts and assigned territory • Re-engage former, dormant, and inactive clients to restore relationships and generate new direct job orders • Expand relationships across client departments, specialties, facilities, locations, and key stakeholders • Develop and maintain relationships with facility leadership, human resources, medical executive leadership, department leaders, and other decision-makers • Understand clients’ staffing needs, business challenges, workforce strategies, and future demand to identify growth opportunities • Partner with Recruitment to align recruiting activity with direct client demand and growth opportunities • Communicate priority jobs, client needs, market intelligence, upcoming demand, and account opportunities to recruiters and Recruitment leadership • Identify and resolve fulfillment barriers and develop strategies to improve placement activity within direct accounts • Partner with Sales leadership to expand business within existing accounts and assigned territories • Work cross-functionally with Sales, Recruitment, Credentialing, Operations, and other internal partners to ensure fulfillment and client service • Monitor account and territory performance, trends, demand, fulfillment challenges, and growth opportunities • Use reporting and business intelligence to evaluate job volume, placements, account activity, and performance metrics • Lead or participate in client business reviews and strategic account discussions • Identify at-risk accounts and develop retention strategies • Manage complex client issues and escalations, coordinating timely solutions with internal stakeholders • Maintain consistent client communication regarding open needs, candidate activity, fulfillment, and service performance • Conduct first-day arrival calls and ongoing quality checks • Provide client and market intelligence regarding demand, competitive activity, rates, staffing trends, and growth opportunities • Serve as a subject-matter resource and mentor to Account Managers and support staff • Assist with onboarding, training, account transitions, special projects, and strategic initiatives • Maintain accurate documentation in applicable company systems • Adhere to company policies and procedures and perform additional duties as requested by management

🎯 Requirements

• Five (5) or more years of successful account management, client services, sales, business development, or related experience, preferably within healthcare staffing or a related healthcare services environment • Demonstrated ability to manage and grow client relationships, generate new business opportunities, and increase business within existing accounts • Proven ability to develop strong relationships with clients and effectively engage stakeholders across multiple levels of an organization • Strong understanding of healthcare staffing, hospital operations, staffing models, and/or medical terminology preferred • Demonstrated ability to work strategically and collaboratively with Recruitment, Sales, and other cross-functional partners to achieve business objectives • Strong business acumen with the ability to evaluate account performance, identify growth opportunities, and develop strategies to improve results • Excellent verbal and written communication skills, including the ability to lead client calls, business reviews, and internal strategy discussions • High level of interpersonal skills with the ability to navigate sensitive, confidential, and complex client situations • Ability to use tact, discretion, and independent judgment to analyze issues, make recommendations, and resolve problems • Demonstrated ability to independently manage multiple priorities and client relationships in a fast-paced environment while meeting company performance expectations • Strong sense of urgency, accountability, initiative, and ownership with the ability to self-motivate and remain flexible • Ability to influence and collaborate effectively across teams without direct reporting authority • Ability to serve as a mentor and resource to less-experienced team members • Working knowledge of Microsoft 365 tools, including Excel and Outlook, and applicable CRM, ATS, and healthcare staffing technology • Working knowledge of Bullhorn preferred • Bachelor’s degree preferred or equivalent combination of education and relevant professional experience • Ability to use sensory skills to effectively communicate and interact with other employees and the public through telephone, email, video conference, and face-to-face contact • Ability to use and operate office-related equipment including a computer, copier, scanner, camera, phone, headset, keyboard, and mouse • Ability to sit for extended periods at a keyboard and workstation • Ability to lift up to 15 pounds at times

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • FSA/HSA • Company-paid life insurance • 401K with discretionary match • Paid time off • Paid parental leave • Tuition reimbursement