Medical Information Team Lead – PharmD

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators. • Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives. • Update training materials and conduct trainings as directed by Call Center Supervisor. • Investigate inquiries and complaints and handle escalations for program. • Inform Supervisor and Client Account Management Team of all system failures/slow-downs. • Assist with call monitoring; provide timely feedback to Call Center Communicators. • Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements. • Assist the management team with the compilation of individual monthly program metrics. • Disseminate all project information/directives to team. • Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership. • Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines. • Accurately collect information required by individual programs and correctly document data in specific project databases. • Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines. • Exhibit effective communication and tele-management skills. • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. • Adhere to all company policies and Standard Operating Procedures. • Possess effective organizational skills, including working on multiple projects simultaneously. • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

🎯 Requirements

• PharmD License Required • Minimum of associate’s degree or equivalent work related experience; pursuing BA/BS preferred. • 2+ years of successful experience training or supervising within a Call Center operation preferred. • Ability to join frequent meetings and calls without disruption or disconnecting • Excellent verbal, written and listening communication skills. • Adept at all applicable computer software, i.e., Word, Excel, and Outlook. • Strong aptitude to learn new computer programs and client specific applications for assigned program. • Outstanding customer service, communication, and interpersonal skills. • Must possess the ability to train and motivate staff members.

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave • Company-paid holidays so you can rest, recharge, and focus on what matters most • Recognition programs, contests, and awards that celebrate your contributions • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued and your work makes a difference