BCT – Full Time

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🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Inktel Marketing

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.

📋 Description

• Communicate with customers in a proactive and professional manner. • Respond to questions and provide information while exceeding customer expectations. • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. • Identify root cause of inquiries by asking probing questions to determine the best solution. • Maintain required product knowledge to deliver best in class service.

🎯 Requirements

• BILINGUAL (Fully Fluent in English and Spanish or Creole) • Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness • Strong desire to be helpful and take ownership to resolve customer situations • Empathetic and active listening • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar • Positive outlook and enthusiastic attitude • Conscientious team player • Driven by delivering results • Professional demeanor, put together • Dependable and consistent, history of good attendance • Naturally curious with an aptitude for learning and understanding quickly • Ability to multitask by reading, typing, and navigating through applications while speaking with customers • Prior customer service/troubleshooting experience preferred