Scheduler, Dispatch Agent

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🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Inktel Marketing

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Inktel Marketing is a business process outsourcing (BPO) and contact center solutions provider that delivers multichannel customer support across phone, text, chat, email, and social media. The company combines people-centric culture, targeted training, coaching, and technology-driven software solutions to manage customer experience, e-commerce support, and industry-specific programs for clients in retail, education, government, healthcare, and consumer packaged goods. Inktel positions itself as a partner that scales operations, improves NPS, and integrates software and AI-enabled services to enhance client service outcomes.

📋 Description

• Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment. • Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. • Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. • Communicate effectively with management as it pertains to strategic objectives. • Organize and conduct activities to assure safe, cost-effective, on-time operating performance. • Tracks and reports adherence to run cut structure and communicates issue to management.

🎯 Requirements

• Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness • Strong desire to be helpful and take ownership to resolve customer situations • Positive outlook and enthusiastic attitude • Conscientious team player • Driven by delivering results • Professional demeanor, put together • Dependable and consistent, history of good attendance • Naturally curious with an aptitude for learning and understanding quickly • Ability to multitask by reading, typing, and navigating through applications • Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

🏖️ Benefits

• medical • dental • short/long term disability • life insurance • personal time off • educational assistance • 401K plan