Patient Support Coordinator

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InnovaCare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Venture Round on 2019-01

Healthcare • Healthcare Insurance

InnovaCare Health is a healthcare provider offering high-quality senior healthcare services through a network of practices and providers across central and northern Florida. By understanding the unique health needs of their patients, they empower individuals to take control of their healthcare and live healthier lives. InnovaCare Health provides a variety of services, including transportation, diagnostic testing, telehealth, primary care, and specialized in-house services such as gynecology, nephrology, and cardiology. Their facilities also feature senior centers focused on social, physical, emotional, and intellectual needs, and offer comprehensive care coordination, ultrasound, and medical screening programs for early disease detection. With 24/7 on-call physicians and a commitment to community engagement, InnovaCare Health is dedicated to ensuring convenient and accessible care for all patients.

📋 Description

• Demonstrates a positive attitude and creates good relationships with team, patients, and guests • Achieves 90% target for inbound and outbound calls • Schedules patients according to Best Practice Scheduling guidelines • Accurately documents conversations in patients’ electronic medical records • Verifies appropriate insurance coverage when appropriate • Confirms and updates patient demographic information during each visit • Maintains patient privacy, dignity, and confidentiality • Follows the Code of Conduct, OSHA, and HIPAA guidelines • Meets position performance and skill metrics • Manages large amounts of calls in a timely manner • Follows communication scripts when handling various topics • Identifies and resolves issues using active listening and problem-solving skills • Understands disposition codes • Performs other assigned duties

🎯 Requirements

• One year telemarketing, call center, or sales experience • One year experience in a medical setting • Bilingual in English/Spanish required • High school diploma or GED equivalent • Excellent customer service phone skills • Effective written and oral communication skills • Teamwork orientation • Organized and ability to manage competing priorities • Knowledge of medical terminology • Expert in computer literacy in electronic health record • Ability to navigate between multiple computer programs/screens while assisting patients on the phone • Basic mathematical skills • Ability to react calmly and effectively in emergency situations required • Safe work practices in a clinic setting • Able to follow through with delegated tasks • Required immunizations and vaccinations • Ability to lift up to 50 pounds • Ability to push or pull heavy objects using up to 100 pounds of force • Ability to stand or sit for extended periods of time • Ability to use fine motor skills to operate equipment and/or machinery • Ability to properly drive and operate a vehicle • Ability to receive and comprehend instructions verbally and/or in writing • Ability to use logical reasoning for simple and complex problem solving • Occasionally requires exposure to communicable diseases or bodily fluids • Participation in E-Verify and authorization to work in the U.S.

🏖️ Benefits

• Required immunizations and vaccinations • Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training)