Assessment Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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InnovAge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

InnovAge is a provider of the Program of All-inclusive Care for the Elderly (PACE) that helps frail seniors remain independent and age in their own homes with dignity. As the largest PACE provider by participants served, InnovAge delivers comprehensive, coordinated services including primary care, nursing, behavioral health, therapies, transportation and care coordination to support seniors' medical and daily living needs.

📋 Description

• Conduct outbound sales calls to pre-qualify leads and prospective participants for the PACE program • Complete 20–25 medical needs assessments by phone for pre-qualified leads • Prepare seniors for intake meetings with local Enrollment Representatives • Exceed monthly participant enrollment quotas using persuasive communication and sales techniques • Provide information about InnovAge’s services, benefits, and enrollment process • Maintain accurate lead and interaction records in a CRM system • Manage follow-ups, appointment reschedule requests, and other communications • Schedule intake meetings with pre-qualified participants in collaboration with Enrollment Representatives • Contribute to sales strategies that improve lead generation and conversion rates • Deliver compassionate customer service and build rapport with seniors • Navigate complex care-needs conversations and activities of daily living challenges • Follow call scripts while tailoring conversations to each participant’s communication style and limitations • Complete pre-qualification decisions within a single conversation when possible • Enhance industry knowledge and internal processes through training and self-improvement

🎯 Requirements

• 2+ years of healthcare experience working with the frail and/or chronically ill elderly population • Proven sales experience, preferably in a high-volume, fast-paced contact center environment • Strong communication and interpersonal skills • Persuasive and negotiation abilities • Excellent organizational and time management skills • Proficiency using Customer Relationship Management (CRM) systems • Commitment to exceptional customer service and compassionate care for the elderly population • Associate degree from an accredited college/university • Florida applicants must complete a background screening through the Florida Care Provider Background Screening Clearinghouse • Previous customer contact center experience in a high-volume/high-readiness environment preferred • Previous healthcare industry experience preferred • Familiarity with PACE/LIFE or similar programs preferred • Multilingual preferred • Bachelor’s degree preferred

🏖️ Benefits

• Medical, dental, and vision insurance • Short- and long-term disability insurance • Life insurance and AD&D • Supplemental life insurance • Flexible spending accounts • 401(k) savings plan with company match • Paid time off • Company-paid holidays • Patient-centered care model • Diverse and inclusive workplace