Veterinary Client Care & Pharmacy Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

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👻 Ghost score 0%

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Innovetive Petcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2015-01

Healthcare • Consulting • Logistics

Innovetive Petcare is a company that partners with veterinary clinics across the United States to enhance the veterinary lifestyle and practice. They focus on handling business operations such as HR, payroll, marketing, and training, allowing veterinary teams to concentrate on providing exceptional medical care to pets and their owners. Innovetive Petcare invests in the development and well-being of veterinary staff by promoting a strong company culture, offering generous benefits, and ensuring opportunities for continuous professional growth. They aim to build strong community ties and maintain the local essence of veterinary practices while supporting them with behind-the-scenes management.

📋 Description

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries. • Provide support for online veterinary pharmacy services, including prescription coordination and client education. • Schedule and manage appointments across multiple veterinary hospitals. • Perform telephone triage, routing urgent and non-urgent inquiries appropriately. • Deliver personalized, high-quality client communication via phone, SMS, and email. • Accurately document interactions within electronic medical records (EMR) and communication systems. • Act as a brand ambassador by adapting communication style to reflect each hospital’s culture. • Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience. • Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction. • Serve as an extension of Innovetive Petcare’s veterinary hospitals across the United States.

🎯 Requirements

• 2+ years of veterinary experience (required) – technician, assistant, or client service roles. • Strong knowledge of veterinary terminology, hospital workflows, and common medications. • Prior experience in a call center, remote customer service, or client-facing role preferred. • Proficiency with veterinary practice management software (PIMS) and Microsoft Office. • Excellent written and verbal communication skills across phone, text, and email. • Ability to multitask and stay organized in a remote, high-volume environment. • Detail-oriented with strong documentation and problem-solving skills. • Compassionate, proactive mindset with a focus on client satisfaction and patient care. • Full-time availability with rotating Saturdays required.

🏖️ Benefits

• Health, dental, vision, and life insurance. • Paid time off (PTO). • Paid parental leave. • 401k retirement plan with company match. • Employee discounts and perks. • Training, continuing education, and career development opportunities. • Free annual subscription to Calm Health. • Culture first company where FUN is a core value! • Opportunity to support a national network of veterinary hospitals. • Collaborative, growth-oriented team environment. • Make a direct impact on the client and patient experience.