IT Support Services Technician I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Inotiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $41.9k Grant on 2022-06

Biotechnology • Healthcare Insurance • Pharmaceuticals

Inotiv is a company that specializes in providing preclinical research services and solutions in the life sciences sector. They focus on various therapeutic areas such as cardiovascular, oncology, neuroscience, and more, offering services like drug metabolism, toxicology, and safety assessment. Inotiv supports clients in discovering and developing therapies through a range of research services and genetically engineered models, ensuring compliance and ethical standards throughout their operations.

📋 Description

• Provide first-line support to end-users via phone, email, or in-person, addressing issues related to hardware, software, network connectivity, and other IT-related concerns. • Clearly and accurately document all support interactions, including the nature of the problem, troubleshooting steps taken, and resolutions applied. • Diagnose and resolve technical issues with desktops, laptops, printers, and other end-user devices. • Troubleshoot software applications, operating systems, and peripheral equipment to identify and implement effective solutions. • Log and prioritize incidents reported by users, ensuring timely resolution within established service level agreements (SLAs). • Escalate complex issues to higher-level support teams when necessary and follow up on escalated issues to ensure resolution. • Assist users in understanding and utilizing various software applications and IT services.

🎯 Requirements

• A bachelor's degree in computer science, information technology, or a related field is preferred. • IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus • Proven experience in a similar IT Service Desk or technical support role. • Strong knowledge of Windows operating systems. • Familiarity with common software applications, office productivity tools, and collaboration platforms. • Excellent communication and interpersonal skills. • Ability to troubleshoot and resolve technical issues independently.

🏖️ Benefits

• Health and dental coverage • Short- and long-term disability • Paid time off • Paid parental leave • 401K • and more!