Lead Customer Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $87.5k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Inspectorio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

💰 $50M Series B on 2022-01

Logistics • Manufacturing • Food & Beverage

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

📋 Description

• Act as a trusted business partner and technical liaison to the Company’s largest enterprise customers • Manage and measure IT project milestones and successes, including customer onboarding, workflow deployments, module expansions, and digital transformation initiatives • Establish processes and frameworks for efficient and effective team operations within budget, scope, and schedule • Confer with project personnel to identify, troubleshoot, and resolve technical or operational problems • Conduct business analysis on process mapping and advise customers on IT product/platform configurations • Drive business development efforts by forecasting, identifying product-market fit opportunities, and leading customers through the platform’s impact journey • Configure and operationalize technical platform components, including roles, permissions, automation rules, workflows, attributes, validation logic, quality-program parameters, and integrations • Manage enterprise implementations across Sight, Risk, Traceability, Lab Testing, and Production Monitoring modules • Ensure interoperability and data consistency across modules • Serve as the primary technical escalation point and translate customer requirements into functional and technical specifications • Collaborate with engineering and data-science teams to investigate system behavior and resolve complex system issues • Define changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders • Oversee system testing and validation, including data audits, configuration reviews, and UAT

🎯 Requirements

• Bachelor’s degree or equivalent in Business Administration, Economics, or a related field • Two (2) years of experience in a related occupation • 24 months of experience managing and measuring success of information technology projects, including ROI • 24 months of experience driving business development efforts for IT products using Salesforce, B2B, and SaaS • 24 months of experience defining changes in IT contracts, subscription agreements, non-disclosure agreements, and similar contract riders • 24 months of experience conducting business analysis on process mapping and advising customers on IT products/platform configurations • 24 months of experience with Hubspot, Totango, Jira, Confluence, Asana, Miro, Figma, BigQuery, and Google Cloud Platform • Experience may be gained concurrently • Ability to work from anywhere in the US • Travel up to 25% per year within the U.S. and Canada

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) retirement plan • Commuting benefits • Employee referral bonuses • Unlimited annual leave • Flexible working • Project ownership • Personal and professional development • Remote and hub company and team events