Implementation Manager

🕒 June 4

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Inspiren

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $2.7M Venture Round on 2022-10

Healthcare Insurance • SaaS • Wellness

Inspiren is a comprehensive solution for managing and optimizing operations in senior living communities. The platform enhances resident care by providing decision-grade data analysis for care planning, staffing optimization, and resident safety. Inspiren uses advanced technology, such as AUGi, to enable proactive care, improve workflow efficiency, and align care plans with resident needs. The technology's capabilities include real-time alerts for incidents and early risk flagging, tracking resident interactions, and monitoring staff effectiveness, thus ensuring high-quality resident care and operational efficiency.

📋 Description

• Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. • Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. • Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. • Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. • Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

🎯 Requirements

• Bachelor’s degree in engineering, information technology, or a related field • A minimum of 5 years' experience in an implementations, project management, or professional services role. • Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector. • Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred. • Know-how of lean tools/methodologies. • Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders. • Ability to travel up to 80%, on short notice, and as needed for customer engagements.

🏖️ Benefits

• Flexible PTO • Equity & Benefits