Account Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $88k - $111k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Build trusted-advisor relationships with CPG clients and agency partners • Work with Sales to understand advertiser business objectives and develop long-term growth strategies on Instacart • Analyze campaign data and marketplace insights to recommend investment and optimization approaches • Manage gap-to-goal across multiple business units • Drive advertiser growth through optimization and upsell recommendations across Instacart advertising products • Explain advertising products, build persuasive narratives, and handle objections with multiple stakeholders • Own the vision and content for recurring client conversations and quarterly business reviews • Resolve campaign and partner issues with limited guidance • Provide specific advertiser feedback to internal teams to shape product enhancements and process improvements • Share best practices across category and Advertiser Success teams and lead capability-strengthening projects

🎯 Requirements

• Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience • 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field • Experience building and maintaining strong client relationships in an external-facing role • Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives • Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides) • Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment • Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders • Preferred: Experience with Salesforce and Tableau; familiarity with Mode • Preferred: Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce; full-funnel media strategy and campaign optimization experience • Preferred: Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units • Preferred: Attention to detail, organization, creative problem solving, and influencing product or operational improvements

🏖️ Benefits

• Sales Incentive Plan with cash variable incentive target based on individual sales performance • New hire equity grant • Annual refresh equity grants • Flexible work location through Instacart's Flex First approach, including home, office, or coffee shop • Regular in-person events • Market-competitive compensation and benefits

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