Associate Product Operations Manager

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $111k - $140.5k / year

⏰ Full Time

🟡 Mid-level

⚡️ Product Operations

🦅 H1B Visa Sponsor

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own PCR intake end-to-end, including validating problem statements and assessing routing • Handle Tier 2 triage beyond automated-system resolution • Write and maintain Product Enablement Packages using AI-assisted drafts • Drive launch readiness and coordinate with stakeholders • Summarize customer signals and quality data for intelligence work • Run PRDs through the PRD enabler and deliver clearly framed results to POMs and Product • Surface cross-domain insights to the Horizontal per deployment • Use AI for triage, drafting, research, and onboarding, editing outputs before sharing • Rotate every 6–12 months across Consumer, Shopper, and Enterprise vertical pods • Build cross-domain product sense for future cluster ownership

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 4+ years in product operations, project management, business analytics, or related field • Hands-on experience with Jira or a similar project management tool • Strong analytical skills • Hands-on experience in SQL • Proficiency with Excel and/or Google Sheets • Demonstrated use of AI-driven or automation tools to streamline operations • Ability to collaborate across functions, communicate effectively, and advocate for customers

🏖️ Benefits

• New hire equity grant • Annual refresh equity grants • Flexible work location options, including home, office, or coffee shop • Regular in-person events • Market-competitive compensation and benefits

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