Bilingual Customer Experience Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Support consumers, shoppers, retailers, and advertisers through phone, chat, and/or email • Provide clear, empathetic, and efficient support for up to 100% of scheduled time • Navigate complex workflows using established tools, policies, and knowledge base content • Resolve order and account issues, including edge cases and escalations • Investigate account history, order details, and prior interactions to determine accurate and fair outcomes • Create internal transfer tickets and document cases with detailed notes • Identify patterns, pain points, and process gaps and recommend improvements to supervisors and leadership • Model best practices, share tips and insights, and contribute to an inclusive team environment • Surface tooling bugs, policy ambiguities, contact spikes, and other operational challenges to leadership • Work Wednesday to Sunday, 10:00 AM–7:00 PM ET, 40 hours per week

🎯 Requirements

• High school diploma or equivalent • 1+ year in a customer-facing role • Fluency in Spanish, spoken and written • Comfort handling phone, chat, and/or email contacts for most of the day • Exceptional written and verbal communication skills • Ability to document cases and transfers accurately and follow established workflows • Ability to investigate issues, interpret account/order details, and make sound judgments within policy • Emotional intelligence and resilience when dealing with upset or frustrated customers • Basic technical proficiency with multiple systems, CRM tools, browser-based applications, and Google Workspace • Schedule flexibility for evenings, weekends, and holidays • Comfort working with AI-assisted tools and willingness to adopt new technologies • Preferred: experience in contact centers or multi-channel support • Preferred: exposure to complex, policy-heavy workflows • Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or similar tools • Preferred: experience surfacing trends and proposing improvements • Preferred: peer support or informal mentorship experience

🏖️ Benefits

• Flexible choice of work location: home, office, or favorite coffee shop • Regular in-person events • Market-competitive compensation and benefits • AI-assisted tools and technologies to enhance workflows