Bilingual CX Specialist, French

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Support consumers, shoppers, retailers, and advertisers across morning, mid-day, and evening shifts • Handle live customer contacts by phone, chat, and/or email for up to 100% of scheduled time • Execute complex workflows using established tools, policies, and knowledge base content • Resolve order and account issues, including edge cases and escalations • Investigate account history, order details, and prior interactions to determine accurate outcomes • Create internal transfer tickets and document cases with detailed notes • Identify patterns, pain points, and process gaps and recommend improvements to supervisors and leadership • Model best practices, share insights with peers, and contribute to an inclusive team environment • Surface tooling bugs, policy ambiguities, contact spikes, and other operational challenges to leadership

🎯 Requirements

• High school diploma or equivalent • 1+ year in a customer-facing role • Fluency in French, spoken and written • Comfort handling phone, chat, and/or email contacts for most of the day • Strong written and verbal communication skills • Clear case and transfer documentation • Attention to detail and ability to follow established workflows • Ability to investigate issues, interpret account/order details, and make sound judgments within policy • Emotional intelligence and resilience with upset or frustrated customers • Basic technical proficiency with multiple systems, CRM tools, browser-based applications, and Google Workspace • Availability for evenings, weekends, and holidays • Comfort with AI-assisted tools and willingness to adopt new technologies • Preferred: contact center or multi-channel support experience • Preferred: experience with complex, policy-heavy workflows • Preferred: familiarity with Salesforce, Genesys/Ujet, Zendesk, or similar tools • Preferred: experience surfacing trends and proposing improvements • Preferred: collaborative peer support or informal mentorship experience

🏖️ Benefits

• Flexible work location: home, office, or coffee shop • Regular in-person events • Market-competitive compensation and benefits