Chief of Staff, Online Grocery

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Logo of Instacart

Instacart

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own and continuously improve the business rhythm for the General Manager and Online Grocery organization • Manage the GM’s operating cadence by prioritizing and delegating workstreams • Improve organizational decision-making through decision rights, frameworks, and pre-reads • Capture, communicate, and track decisions, priorities, and commitments through execution • Shape and run leadership team offsites, including objectives, agendas, pre-reads, discussions, decisions, and follow-through • Serve as a trusted thought partner to the GM and problem-solving partner to product and R&D leaders • Prepare briefings and coordinate research for the GM’s meetings with partners and key leaders • Partner with the GM, HR, and finance to manage the organization’s headcount budget • Drive calendar, planning, and content for C-suite and board communication on Online Grocery priorities • Support the GM in preparing content for speaking engagements • Identify organizational issues and provide structured read-outs and early signals • Partner with the GM and HR on relationship, culture, and organizational health initiatives • Convert engagement survey signals into action plans and ensure execution • Help drive annual and long-range planning for Online Grocery • Lead ambiguous initiatives from definition through execution by creating plans, identifying DRIs, aligning stakeholders, and establishing operating rhythms • Identify and own emerging opportunities and risks before they become blockers

🎯 Requirements

• 10+ years of work experience • R&D experience in product, design, engineering, technical program management, an adjacent embedded role, or an R&D Chief of Staff role • Consulting, corporate strategy/operations, or finance background • Experience working directly with executives • Working fluency across product, design, and engineering organizations at scale • High EQ and people-oriented approach to building trusted relationships and bridging leadership and teams • Outstanding executive-level written and verbal communication • Strong analytical skills • Commitment to consistently high-quality work • Exceptional program management skills and ability to drive multiple complex initiatives to deadlines • Ability to travel 10% • Preferred: experience designing and facilitating leadership offsites and driving organizational, culture, or operating-model change • Preferred: professional experience building with AI, including prototypes, automations, or agents • Preferred: experience in high-growth, technology-driven companies

🏖️ Benefits

• Highly market-competitive compensation and benefits • New hire equity grant • Annual refresh grants • Flexible choice of work location through the Flex First approach (home, office, or coffee shop) • Regular in-person events • Travel opportunities (10%)

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