Staff User Researcher – Consumer

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $189k - $239.5k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🍽️ Food & Beverage

📦 Logistics

🛍️ eCommerce

💰 $232M Venture Round on 2021-11

Food & Beverage • Logistics • eCommerce

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Own and drive the research roadmap for the consumer innovation workstream • Partner with product, design, data science, and engineering leadership to shape strategy and identify opportunities • Lead generative and foundational research on food, nutrition, health, motivations, barriers, and behavioral triggers • Apply behavioral science frameworks such as habit loops, nudge theory, and behavior change models • Execute and oversee mixed-methods research, including qualitative studies, surveys, behavioral data analysis, and concept testing • Translate research findings into actionable narratives supporting decisions from opportunity framing through product launch validation • Maintain consumer knowledge bases, personas, and journey maps • Mentor junior researchers and contribute to research craft, culture, and standards • Advocate for customers and influence product roadmaps and organizational strategy

🎯 Requirements

• 8+ years conducting UX or consumer research in a product organization • Meaningful experience in early-stage innovation or new product development • Background or deep familiarity with behavioral psychology, behavioral economics, or related fields • Expertise in qualitative methodologies including in-depth interviews, ethnographic and diary studies, usability testing, participatory design, and workshop facilitation • Strong quantitative methods including survey design and analysis, behavioral data interpretation, experimental design, and mixed-methods synthesis • Proven ability to lead foundational, generative research • Exceptional storytelling and ability to turn human insight into compelling narratives • Experience working with or alongside data science teams • Track record of influencing product roadmaps • Fluency using AI tools for research cycles while maintaining methodological rigor • Bachelor's degree or equivalent experience required • Advanced degree in Psychology, Behavioral Science, Cognitive Science, Human-Computer Interaction, Anthropology, or related field preferred • Preferred experience in marketplaces, e-commerce, grocery, CPG, or subscription products • Preferred experience researching consumer surfaces, onboarding, activation, retention, AI-powered products, meal planning, nutrition, health goals, or dietary restriction management

🏖️ Benefits

• Highly market-competitive compensation • New hire equity grant • Annual refresh grants • Flexible work location: home, office, or favorite coffee shop • Regular in-person events • Benefits offerings (details provided via employer benefits link)