Senior Customer Success Manager – Architect

Job not on LinkedIn

🕒 March 18

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Instruqt

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11 - 50 employees

💰 Series A on 2023-05

Instruqt is a flexible, hands-on lab experience for engineers that generates demand, drives adoption, and inspires product champions. From demos to training, Instruqt is the secret to immersive education, engaging events and workshops, and effective go-to-market execution. Technical educators maximize learning in both live and self-led setups. Go-to-market teams generate more qualified leads and close deals faster by immersing, not just showing. Cutting-edge technology companies like MongoDB, Datadog, Red Hat, Hashicorp, and more rave about Instruqt. Instruqt has achieved 4.9 out of 5.0 stars on G2, excelling in support quality and ease of setup and use.

📋 Description

• Protecting and growing $50K–$500K+ ARR accounts • Driving measurable adoption across GTM teams (Marketing, Sales, Education) • Own the customer journey from Onboarding to Expansion • Proving ROI in business terms • Turning champions into advocates • Drive land → expand motion across GTM departments • Partner with AEs to close expansion deals ($50K–$500K+ ARR) • Own onboarding for strategic accounts • Ensure successful adoption and utilization of new product and feature releases • Quantify value with your customers in terms of reduced churn, increased pipeline, higher win rates, and faster onboarding • Develop multi-threaded relationships and cultivate referenceable customers

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Strategic Consulting • Experience managing $100K+ ARR SaaS accounts • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred) • Strong business acumen, can tie product usage to revenue impact • Clear, structured communicator • Data-driven and analytical • Comfortable working with Sales Engineers and technical stakeholders

🏖️ Benefits

• Competitive base salary • Performance-based variable tied to retention and expansion • Equity participation • Remote-first culture • High-impact, high-visibility role