Senior Customer Success Manager – Architect

Job not on LinkedIn

🕒 March 18

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Instruqt

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🏢 Enterprise

💰 Series A on 2023-05

Education • Enterprise

Instruqt is a flexible, hands-on lab experience platform designed for engineers that focuses on generating demand, driving product adoption, and inspiring product champions. They offer immersive education and engagement through demos, workshops, and effective go-to-market execution. Instruqt caters to technical educators and go-to-market teams, helping them maximize qualified leads and streamline the sales process. The platform is endorsed by leading technology companies like MongoDB, Datadog, Red Hat, and Hashicorp, and has a high user rating for support quality and ease of setup.

📋 Description

• Protecting and growing $50K–$500K+ ARR accounts • Driving measurable adoption across GTM teams (Marketing, Sales, Education) • Own the customer journey from Onboarding to Expansion • Proving ROI in business terms • Turning champions into advocates • Drive land → expand motion across GTM departments • Partner with AEs to close expansion deals ($50K–$500K+ ARR) • Own onboarding for strategic accounts • Ensure successful adoption and utilization of new product and feature releases • Quantify value with your customers in terms of reduced churn, increased pipeline, higher win rates, and faster onboarding • Develop multi-threaded relationships and cultivate referenceable customers

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Strategic Consulting • Experience managing $100K+ ARR SaaS accounts • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred) • Strong business acumen, can tie product usage to revenue impact • Clear, structured communicator • Data-driven and analytical • Comfortable working with Sales Engineers and technical stakeholders

🏖️ Benefits

• Competitive base salary • Performance-based variable tied to retention and expansion • Equity participation • Remote-first culture • High-impact, high-visibility role