Strategic Account Advisor

🔥 22 hours ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Integris

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💼 Consulting

⚖️ Legal

💰 Private Equity Round on 2020-01

Consulting • Legal • IT Services

Integris is a trusted IT support and managed services provider that helps businesses optimize their technology for growth. With over 30 years of experience, Integris specializes in managed IT services, cybersecurity, IT consulting, and cloud solutions, tailored to meet the unique needs of various industries. The company emphasizes proactive and strategic approaches to ensure clients enhance their IT infrastructure and cybersecurity measures, allowing them to focus on their core business activities without the burden of managing complex IT challenges.

📋 Description

• Serve as the primary relationship manager for Integris' clients • Foster positive and trusting client relationships • Provide strategic consultative services to enhance clients' IT experience, productivity, and network security • Facilitate Strategic Business Reviews to develop, review, or update technology strategy, budgets, and service delivery metrics • Conduct regular risk assessments and manage client satisfaction risks • Oversee critical client communications, project updates, major issues, and VIP interactions • Collaborate with the technical team to understand operations, analyze output, and recommend operational adjustments • Promote revenue growth through recommendations aligning products and services with client needs • Monitor market trends, competitor activity, and customer preferences • Ensure accurate quotes aligned with forecasting and annual goals • Maintain client hardware, software, and licensing under maintenance and support contracts • Monitor client agreements, maximize agreement utilization and gross margins, and follow best practices • Verify high-quality and efficient client and end-user support • Remediate the impact of work not executed as expected • Ensure requests are addressed within SLA targets • Document and track work, customer interactions, and relevant customer data in ConnectWise in real time • Meet assigned metrics and KPIs • Perform additional duties as assigned

🎯 Requirements

• 3-4 years of experience in customer success or account management roles • Experience in an IT/MSP environment preferred • Influential skills to identify cross-sell and upsell opportunities • Ability to perform in a fast-paced environment and pivot between differing tasks • Excellent written and verbal interpersonal communication, customer service skills, and de-escalation skills required • Ability to promote a positive company image to clients during moments of tension • Strong collaboration skills • Understanding and embracing of accountability and ownership concepts • Attention to detail and time management skills • Strong customer service mentality and clear phone diction • Willingness to learn recent technologies and concepts related to this role • Understanding of computer hardware and software • Understanding of common network concepts, including cloud computing concepts

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401K Retirement Plan • Minimum 4 Weeks of Paid Time Off (PTO) • Birthday PTO • Paid Holidays • Paid Time Off for Volunteering • Short-Term and Long-Term Disability Insurance • Life Insurance • Supplemental Insurance • Employee Assistance Program