Customer Service Representative

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Integrity Marketing Group LLC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

💸 Finance

Finance • Insurance • Technology

Integrity Marketing Group LLC is a unique company that leverages technology, data, and a personal touch to enhance the insurance and financial services experience. By innovating holistic solutions, Integrity helps individuals protect their life's financial aspects and health comprehensively. The company's omnichannel platform simplifies the process of securing insurance and financial services, connecting carriers and consumers from marketing through distribution. Integrity uses proprietary technology, industry-leading data analytics, and strategic partnerships to offer world-class service to consumers, agents, and advisors. As an employee-owned company, Integrity values family, service, and ethical business practices.

📋 Description

• Manage large amounts of inbound and/or outbound calls in a timely manner • Follow communication scripts, prompts, call flows when handling different topics • Identify customer’s need and clarify information • Seize opportunities to schedule appointments, where applicable • Keep records of all conversations in our call center database in a comprehensible manner • Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support • Ability to adapt and respond to different types of characters • Ability to work well in a structured work setting and adhere to a daily schedule • Work closely with Call Center Managers to promptly resolve issues • Handle complaints professionally • Meet personal/team/site qualitative and quantitative targets • Assist customers with finding/changing doctors, and ordering ID cards • Assist insured’s with disputing bills, filing grievances and appeals • Set up gym membership programs • Assist in submitting initial applications for Medicare and/or Social Security benefits • Strong attention to detail with excellent time management and decision-making skills • Perform other duties as assigned

🎯 Requirements

• Bilingual (Spanish) preferred • Prior health insurance knowledge preferred • Customer Service Experience • Eager and willing to learn • Have compassion and a strong work ethic • Have strong communication skills and computer literacy

🏖️ Benefits

• Medical/Dental/Vision Insurance • 401(k) Retirement Plan • Paid Holidays • PTO • Community Service PTO • FSA/HSA • Life Insurance • Short-Term and Long-Term Disability