Claims Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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INTEGRO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you.

📋 Description

• Actively participate in daily planning and assignments of claims. • Assist in mentoring team members - Answer adjuster questions coach on claims processes; Auditing team members claims for accuracy. • Ensure Customer Service Standards are met with regard to Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) • Monitor daily adjuster claims activity to ensure balanced claims loading of adjusters and reassign tickets/claims if necessary • Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities. • Verify claim information, including coverage, eligibility, and supporting documentation. • Conduct thorough investigations and assessments to determine the validity of claims and contract coverage. • Collaborate with internal departments and external parties to gather relevant information and resolve claim-related issues. • Ensure compliance with company guidelines, industry regulations, and legal requirements throughout the claims administration process. • Accurately and efficiently process claims within established timelines. • Communicate claim decisions, approvals, and denials to appropriate parties promptly and professionally. • Provide exceptional customer service by promptly addressing inquiries, concerns, and escalations related to warranty claims. • Maintain accurate and organized claim records and documentation. • Identify trends and areas for process improvement and contribute to the development and implementation of enhanced claims-handling procedures.

🎯 Requirements

• Equivalent experience in Claims Administration or a related field. • 5+ years of recent experience in automotive claims administration or a similar role. • Strong understanding of automotive systems, components, and repair processes. • Familiarity with warranty regulations, guidelines, and best practices within the automotive industry. • Exceptional attention to detail and analytical skills. • Excellent communication and interpersonal skills. • Ability to handle multiple claims while maintaining accuracy and efficiency. • Proficiency in using claims management systems and software. • Strong problem-solving and decision-making abilities. • Ability to work independently and collaboratively in a team environment. • High level of professionalism and attention to detail. • Pass drug screening and background check. • Proactive, reliable, and trustworthy. • Takes pride in their work and enjoys working as part of a team. • Protects the organization's value by keeping information confidential. • Self-starter, needing little or no supervision.

🏖️ Benefits

• Competitive compensation with bonus/incentive potential • Payroll processed weekly with direct deposit • Healthcare options including medical, vision, and dental • 401(k) savings and retirement plans • Life insurance • Paid time off • Growth opportunities