Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Intellum

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Intellum is a company dedicated to transforming education into business growth. It provides a comprehensive platform to educate customers, partners, and employees through various services including virtual events, certifications, and content creation. Intellum helps drive retention and revenue with its education solutions, offering tools like Evolve, a leading content authoring tool, and built-in gamification experiences. The company supports industries such as security, manufacturing, retail, and more, optimizing programs for stronger brand advocacy and measurable business outcomes. Its approach leverages learning sciences and data-driven methodologies to continuously innovate and improve educational offerings.

📋 Description

• Ensure high levels of customer satisfaction for Intellum’s key accounts through relationship building, problem solving, and mapping product value of Intellum’s native AI features to innovative learning programs • Drive enterprise L&D programs in partnership with Intellum customers to support customer retention and growth • Act as primary relationship owner and deliver measurable value through regular engagement, data-driven consultation, and guidance across Intellum resources and touchpoints • Guide customers in program health for L&D programs • Lead structured health checks and cross-functional, customer-facing Executive Business Reviews • Maintain customer health metrics in CRM tools, assessing initiative health, product utilization, customer sentiment, and portfolio-level experience • Develop and nurture stakeholder relationships • Collaborate with Product, Marketing, Support, and Sales • Develop and maintain Account Action Plans for stability and risk management • Monitor client insights dashboards, identify improvement opportunities and health risks, and escalate appropriately • Surface account expansion opportunities and partner with Sales • Position Intellum roadmap and releases to achieve business outcomes • Inform clients about platform updates and guide product migrations • Represent the customer internally through product feedback and advocacy • Educate customers on adoption, engagement, and content efficacy strategies • Participate in occasional industry events, webinars, and conferences • Relay organizational news and initiatives • Meet measures including customer retention/GRR, health-check and EBR completion, stakeholder relationships, and accurate customer health documentation

🎯 Requirements

• 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success • Deep exposure to L&D with a point of view on enterprise learning programs • Experience with SaaS, LMS, CMS, and/or software development management (LMS preferred) • Demonstrable success in building stakeholder relationships • Familiarity with CRM, Project Management, and Software development tools (Salesforce, Atlassian products, Asana, Zendesk) (preferred) • Proficient in Google Suite and Mac OS (preferred) • Bachelor’s degree in a related field or equivalent experience • Ability to absorb complexity and communicate it with simplicity, tailoring approach based on audience • Ability to identify and solve problems effectively, independently and collaboratively • Ability to build relationships with customers and cross-functional teams • Comfort navigating data sources and discerning meaning from numbers • High level of self-organization and ownership; ability to manage high workflow volume and pace

🏖️ Benefits

• Medical - 100% of employee premiums for selected individual plans • Dental - 100% of employee premiums covered • Vision - 100% of employee premiums covered • LinkedIn Learning • 401(k) plus matching (US Based Only) • Flexible PTO • Calm subscription • Annual Company Retreat • Personal development budgets