Customer Service Representative

🕒 5 days ago

🏈 Alabama, Kentucky, +3 more states – Remote

🏈 Alabama – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $11 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary • Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client • Attempt to collect on all balances using excellent negotiation skills • Document all account handling activity concisely and accurately on the client systems • Educate potential on identity documents and next steps • Educate customers on account status and payment options • Additional duties as assigned by the client or Management

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent required • Call Center or Collections experience preferred and basic knowledge of data entry • Excellent communication, ability to communicate clearly and effectively, both orally and in writing • Deal with difficult interactions with customers • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us • Internet Speed of at least 10 MBPS download and 5 MBPS upload Speed Test results required - test yours now by clicking here: www.speedtest.net • Dedicated workspace free from distractions

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal Career Advancement