Workers Compensation Claims Adjuster III

Job not on LinkedIn

🔥 13 hours ago

🌵 Arizona – Remote

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💵 $95k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Logo of Intercare Holdings Insurance Services

Intercare Holdings Insurance Services

201 - 500 employees

🛡️ Insurance

Insurance • Risk Management

Intercare Holdings Insurance Services is a privately held company that specializes in workers' compensation and liability claims administration, managed care services, and risk management solutions. Known for their client care and responsive service, Intercare integrates advanced technology and has an in-house Special Investigations Unit (SIU) to handle claims efficiently and reduce fraudulent activities. Their unique approach combines the depth and capacity of a large organization with the flexibility of a smaller firm, ensuring customized risk management and cost control solutions for clients. With a strong emphasis on customer satisfaction, Intercare is a trusted partner in reducing risk and maintaining fiscal stability for their clients.

📋 Description

• Perform three-point contact on all new losses and apply heightened scrutiny to complex, catastrophic, and high-exposure cases • Maintain detailed plans of action with strategic resolution planning on assigned indemnity files • Identify fraud indicators and refer cases to SIU • Gather and document facts on files involving multi-party liability, catastrophic injury, significant subrogation potential, or novel legal issues • Lead medical management on catastrophic and high-complexity claims • Direct specialists, coordinate life care planners, direct UR and IMEs, and manage PTD cases • Partner with case managers to maximize early RTW • Review medical bills for appropriateness on high-cost and unusual treatment patterns • Lead permanent disability ratings on complex cases • Establish and adjust reserves on high-exposure files • Ensure status reports comply with client reporting timelines and formats • Direct the full litigation process on complex files, including selecting defense counsel, setting strategy, retaining experts, managing legal spend, and preparing for trial • Lead mediations, settlement conferences, and arbitrations • Make or recommend high-value settlement authority decisions with the Claims Supervisor and client • Negotiate and finalize high-value settlements, including C&R and Stipulated Awards • Manage multi-lien resolution and coordinate with lien counsel and CMS • Pursue subrogation, multi-defendant contribution, and apportionment recovery • Coordinate with recovery vendors and outside subrogation counsel • Serve as technical backup for the Claims Supervisor • Provide guidance on complex decisions, reserve adequacy, and escalated client issues • Mentor Adjuster I and II colleagues and support unit-wide quality review • Serve as senior point of contact for key client accounts • Maintain client and carrier relationships • Maintain proactive, transparent communication with stakeholders and respond within required timeframes

🎯 Requirements

• Minimum 7 years of WC claims experience including at least 5 years of independent indemnity management with expertise in complex, high-exposure, and litigated files; OR Bachelor’s degree and a minimum of 5 years of WC indemnity experience at an independent level; OR equivalent combination • Comprehensive knowledge of public entity liability claims including JPAs, self-insured programs, and pooled insurance arrangements • Active adjuster license in applicable state(s); Arizona required; multi-state preferred • CA SIP certificate required for CA files • Deep expertise in applicable state WC statutes; California statute mastery strongly preferred • Multi-jurisdiction experience highly valued • Direct experience with claims administration or claims processing platforms used in workers’ compensation/insurance claims handling • Demonstrated experience directing complex litigation through mediation, settlement conference, and trial preparation • Advanced knowledge of PD rating, MSA requirements, and multi-party lien resolution • Experience with catastrophic injury management and life care planning coordination • Familiarity with claims management platforms • Proficiency in Microsoft Office • Demonstrated ability to mentor junior adjusters and serve as a supervisory backup or senior technical resource • Strong client relationship management skills • Experience handling escalated concerns at a senior level • Professional designations such as AIC, ARM, WCCP, or CPCU are a plus but not required

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits • Company contributions to HSA and FSA plans • Employer-paid life and disability insurance • 401(k) with company match • Paid time off (PTO) and company-paid holidays • Employee assistance resources • Supportive culture that values balance and wellbeing • Full benefits package

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