IT Applications Support and Management Specialist

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Interfell

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🎯 Recruiter

🤝 B2B

☁️ SaaS

Recruitment • B2B • SaaS

Interfell is a recruitment firm specializing in IT talent acquisition and remote staffing solutions across Latin America. We provide tailored services for sourcing, managing, and integrating remote tech teams, focusing on agility and quality in our recruitment process. With a commitment to enhancing employment experiences, Interfell connects employers with highly qualified professionals while supporting talent management and organizational cohesion.

📋 Description

• Provide Level 1 support for internal client-server applications and escalate to Level 2 when necessary. • Provide Level 1 support for external cloud and SaaS applications, escalating to Level 2 as required. • Actively monitor production systems and scheduled jobs, intervening and communicating as appropriate. • Perform regular maintenance on internal and external applications. • Complete cybersecurity checklists for new and existing applications. • Configure and test SSO (Single Sign-On) for new applications in coordination with internal and external teams. • Manage user authorizations and role-based access controls. • Ensure the Service Desk is prepared for new applications by incorporating operational processes into all deployment plans. • Lead the creation and maintenance of the technical support knowledge base and application documentation. • Contribute to defining and documenting technical requirements for infrastructure, security, ongoing support, and performance. • Support the installation, operation, and maintenance of software and applications. • Research, evaluate, and recommend new tools or systems when needed.

🎯 Requirements

• Degree in Computer Science, CompTIA A+ certification, or 3–5 years of experience in IT support and software applications. • Prior experience in a Level 1 application support role. • Strong technical documentation skills. • Basic knowledge of SQL (entry-level queries). • Experience troubleshooting application issues. • Knowledge of Microsoft products and services, including Azure, Microsoft 365, Active Directory, and Azure Active Directory. • Demonstrable experience with M365 development (PowerApps, Power Automate). • Experience with desktop virtualization technologies, including Citrix and VMware. • Experience with SSO and Microsoft token-based two-factor authentication installation and troubleshooting. • Experience coordinating and deploying third-party applications across different environments.

🏖️ Benefits

• Opportunity for growth • Excellent corporate culture • Vacation and public holidays • Payment in USD • 100% remote work • Long-term employment with annual renewals